Helena Sands

"First holiday in 13 years, best holiday ever. Hotel was absolutely beautiful, staff could not do enough for you they were all lovely. The food and presentation were first class, never have I seen anything like it. I will definitely be going back soon."

Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

"Great hotel in nice location. Staff friendly and helpful from the outset. We were lucky enough to be given a room on the 9th floor so had fabulous views across Sunny Beach. We stayed in a junior suite which was amazing and huge, you get your steps in walking from one end to the other 😂 Everything was always clean and house keeping did a very good job every day. The buffet always had plenty of options and good quality food. Drinks were good enough. The animation team work extremely hard to keep everyone entertained throughout the day, they are fun and friendly. The swimming pool is just incredible. Perfect for swimming in. No issues personally with the water temperature. One day I did get a bit cold but just warmed up in the sauna afterwards. The hotel can’t help the weather! Lovely sauna and steam room which is free to use. My husband and I both had a lovely massage for reasonable prices. Having heard that smoking was a big issue at this hotel, I was pleasantly surprised to see non smoking areas outside at breakfast and dinner. Maybe this is a new addition so well done to the hotel for introducing this. The gym was adequate and had air con. Yes the lifts could be a pain at times having to wait, but it was more comical than a negative on the hotel. The biggest negative for us was the bed and the pillows. They were both terribly soft and uncomfortable. My sleep really suffered. But if you love a soft bed you will be fine. The cleaners always closed the toilets in the lobby for cleaning at breakfast time which I found a bit strange and inconvenient. Happily the disabled one was always available or I imagine the outside toilets would be open. Something to bear in mind if you have certain needs. The nighttime entertainment started too late for us at 9.30pm so can’t really comment on that. The use of plastic water bottles in this hotel hurts my soul as I don’t believe any gets recycled, and we are big water drinkers so went through a huge amount. But that is a Bulgaria issue rather than the hotel. However would it really be that difficult to install a water refill station for people to refill their own bottles? We wouldn’t return to this hotel due to the unpredictable weather in Bulgaria even in July, but wouldn’t hesitate to stay at other Secrets hotels in the world."

Imperial Palace Hotel

"Don't waste your hard-earned money on this hotel! I have no idea how this hotel is a 5-star. Had a horrible time. It was meant to be a family holiday where it was my parents' first time in a hotel. Ruined it for them. We were greeted in the hotel with a 25 leva-a-day parking fee which was advertised as FREE PARKING. Then we were taken to an open field with no security or gates and my 70 year old dad was made to WALK 20 minutes in 36 DEGREES! I was so appalled! No transport system for a 5-star hotel. I wanted to leave that moment. Don't get me started on the food. I felt depressed every time it was time to eat. No variety of food; I had the same food for 3 days I was there. Just stews and pork. The snack restaurant was horrid; my younger nephews just ate chips and cucumber for the whole 3 days. No child-friendly food. The general staff were rude and overworked, not even a smile or thank you. We went to the beach and figured out that what was claimed to be part of the package we also had to pay for – sunbeds and umbrellas. The sea was dirty and very wavy; better beaches are in Devon. Red flags on all 3 days i was there. Due to the position of the hotel, the pool doesn't get any sunlight after 3pm, leaving the pool freezing cold. The entertainment was very disappointing and minimal effort for everything except the occasional water polo. The kids were left bored with nothing to do. The rooms were very old and not 5-star quality once again. Old aircon and the shower door wouldn't work. And to conclude the holiday, I had to walk with my dad back to get the car in the blazing heat once checking out so end a pretty depressing holiday. Disgraceful food, lack of quality and effort across the board. Will definitely not be recommending this to anyone."

Hotel L&B- Free Parking

"Location is good about 10 mins walk to beach the hotel was chilled and the rooms cleaned everyday very quiet at night the food was good well everything I had anyway. I would definitely go back to this hotel."

AluaSun Helios Beach - All Inclusive

"We found all the staff and management very polite and helpful. Made our birthday and wedding anniversary a memorable occasion. The GM and the staff made our holiday very special. Thank you all, much appreciated. Our room was spacious and comfortable. We would return back one day."

Garden of Eden Complex

Family Hotel Romantik

"Very good hotel. Rooms spotless and large. We were in family suites. Great location of a variety of small beaches and only 15 mins by bus no 409 to Varna and only 2 Lev (£1) which I would recommend to go to. Lidl around the corner of hotel which was very convenient for basics. Pool very good clean and quiet. Sunbeds never a problem. 5 min walk to beach, restaurants etc. If you are looking for kids entertainment then it's not that kind of holiday. We have 2 teenage daughters who loved both the hotel and the area. Would definitely recommend both hotel and location 9/10. If I was being highly critical then I would recommend more variety of food at breakfast although the quality was good."

MPM Hotel Arsena - Ultra All Inclusive

"I chose this hotel because of it's location to the beach and Nessebar old town which were both fantastic. The second factor was its spa facilities which were non existent. There was a steam room and Sauna that were rarely turned on and one masseur who would lear at the ladies on the beach. There was no way his hands were coming anywhere near me. Really disappointing. The beach was lovely but the 'beach service ' assistant was awful. Rude is an understatement. We went to the beach once and he was so obnoxious when we took an ashtray from a bed that, we were to find out later, could be rented at extra cost. He was so aggressive and snatched the ashtray away without any explanation. He then sat all day snearing at the guests. We used the pool after this. The pool was lovely but, yet again, the pool assistant was rude and unwelcoming. We were not told that you needed a ticket to take a beach towel. He very sharply pointed to the desk and barked at us and everyone else who were ill informed about this on arrival. The loungers were plentiful but hard plastic with no padding, making them extremely uncomfortable. I had 2 of my own towels but they were not enough to make them any easier to lay on. The pool bar was ok but the cocktails at the lounge bar were much nicer. The food was ok. Typical of most all inclusive hotels. Breakfast was the best meal of the day. The only negative comment would be that nothing was ever hit enough. The dining room staff were refreshingly friendly. The hotel was clean but the rooms were tired. Our curtains didn't even fit the windows but it was clean enough. Sadly I wouldn't recommend this hotel, purely due to the rudeness of the staff. I don't expect red carpet treatment but a smile and respectful manner should be the minimum requirement when hiring staff."

Alua Helios Bay - All Inclusive

"I am Miranda Taylor and I recently visited the hotel. The hotel was very clean, the rooms were cozy and the food was delicious and various. The staff was very kind and the whole experience was amazing. I recommend it and would be happy to visit again."

Italia Hotel

"Comfy room and nice breakfast. Chris, the owner was lovely and extremely helpful. Location is great for nessebar beach, shops and transport links"

HI Hotels Imperial Resort - Ultra All Inclusive

"It was a pleasure to stay at Imperial Resort, I would recommend this location, thank you for everything 😊"