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Hampton Inn New Bern

Hampton Inn New Bern

4.3/599 Reviews
Our trip to NC was a special Christmas gift to my wife. We planned it for February and chose this hotel in New Bern for its proximity to downtown. When we checked in, Laura greeted us as if we were family coming back home. She provided detailed info for shopping, restaurants, and even where to park. When we returned that evening, the heater wasn't working in the room and Laura very quickly relocated us to another room close by. She continued to show excellent customer service. Unfortunately, I've had to deal with some severe back problems and that night suffered from extreme pain and chose to drive home to VA. As soon as my wife told Laura we were checking out, she immediately wanted to be sure there were no problems with the hotel as she would do all she could for us. My wife explained my back problems to her so she would understand our early departure. Upon leaving, she expressed sincere concern for my health and for us to have a safe trip home. First, Laura was amazing and is a great representative for the hotel. Secondly, the hotel was clean, comfortable and in a great location. We will be returning to complete our trip in the future, and we will only consider this hotel because of Laura. We highly recommend them and are extremely appreciative of Laura.

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