We stayed in an ”executive suite” 4 children and 2 adults. This room was booked and payed for on behalf on an organisation as our baby was having surgery at JHH and we were traveling from a rural area. At the time there was a lot of flooding so our trip took 7+ hours in the pouring rain so we were so happy once we arrived. The facade and entrance are very nice and definitely give a feeling of luxury. Myself, partner and 4 young children were so excited as we don't get away often and when we do unfortunately it isn't for leisurely activities. When I approached the woman at the desk and explained we had a booking and it was already paid and showed the confirmation booking, she said yes she could see the booking but I needed both adult ID. That was no problem, went back to the car and go the ID and returned to the desk. Check in continued when she explained to me that the organization paying for our room had paid but not confirmed payment on the card so until that was done we could not check in. I went back to the car, called the organization and explained what had happened. She said that was no trouble at all and the email had gone through but perhaps to management not check in. So I returned to the foyer where the woman who had started my check in continued to check in 3 other people before me knowing I had 4 young kids in the car waiting, irritable, tired, just travelled 7+ hrs in the rain and hungry plus that she she had already started my check in. The other woman at the desk called me over to start my check in by which point the lady originally checking me in had no guests left to check in. She didn't try and pick up where we had left off but instead watches me explain the story again and then I call the organization to give approval of the credit card. Yes! Finally checked in! Although we didn't get the ” the bar is here, the pool is there, room service this, room service that, breakfast on this floor at this time” ect speech, all that was left out of our welcome. When we arrived in the room with our luggage and 4 kids under 8 in tow it seemed very nice and definitely somewhere we could unwind. However after checking through the rooms and thoroughly make sure there was nothing dangerous or harmful to the children (hover mum after another bad experience finding a used syringe under a mattress at a different motel) I notice a lot of discoloration on the toilet walls but didn't pay too much attention as we were going straight to find something for dinner. That night I had to prep my baby for surgery and fasting and we went to bed early after the long trip. We were up early and at JHH before 6:30am. Not returning until 4-5pm that afternoon when we met in the corridor of the 3rd floor by the original woman who had started our check in. She could even manage a smile or a nod not even a ”hello how's your stay?” She placed her nose to roof and swung her head all the way back. Not sure if that's because we didn't fit the brief of the motel, we techni
19 Reviews