I booked a city twin room (2 beds of 1.3 meters, room area of 31 square meters) in advance on Ctrip and paid the full amount. However, after arriving at the hotel to check in, I found that the room was not what I booked and was seriously inconsistent with the order. However, the hotel front desk did not tell us in advance when checking in. We immediately contacted the customer service staff of Ctrip and explained the situation, but the problem was not solved. It was already more than 1 a.m. local time. We had no choice but to endure until dawn, but the problem was not solved until 11 a.m. We communicated with the customer service staff of Ctrip for a whole day, but there was no result, and finally collapsed. The wonderful trip turned into anger 😡, but what can we do as consumers? We can only swallow our anger and endure silently. The customer service staff of Ctrip kept saying that they would protect the rights of consumers and their service attitude was very good, but they just couldn't solve the problem. So as an ordinary consumer, you should be more open-minded.
I uploaded two photos in particular, please comment on them and see if the two rooms match.
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