Sheraton New York Times Square Hotel

We were extremely disappointed with my recent stay at the Sheraton Times Square. On our second night, we experienced a major plumbing failure that caused sewage water to flood our bathroom. It was unhygienic, unsafe, and completely unacceptable for a hotel at this level. We reported the issue immediately to the front desk. While staff did move us to another room, it was noticeably smaller and on a lower floor, which felt more like a downgrade than a resolution. Considering the severity of the situation, we expected a more genuine attempt to make things right. The hotel only offered a credit for one night’s accommodation and nothing further for the distress, inconvenience, and—most importantly—our exposure to contaminated water in the room. The lack of meaningful compensation or follow-up was surprising and very disappointing. Unfortunately, this experience overshadowed what should have been a comfortable stay. I hope the hotel takes this feedback seriously and improves how it handles major maintenance issues and guest safety in the future.

Hotel is very conveniently located. However, it is old and shows very clearly in the rooms. Also it is ridiculous that they charge a $6 luggage holding fee if you want to store your luggage. What kind of hotel does that

worst service for Marriott member to charge for clock room to keep the luggage for 2 hours.

The toilet had leaks issue (the room in level 48). Called hotel to fix it but the first engineer was not able to find the issue. The second engineer was able to find the issue but we were leaving New York on the same day. The leak from the toilet is quite gross. Called hotel for help for the toilet leak issue but one of people took the call just ignore the request (he did not take an action but he said he will )

Breakfast are expensive there, buffet for USD 47

Good location and clean hotel.