Guest User
May 30, 2024
The location in Chinatown, a couple of blocks from Little Italy, is great, within easy walking distance of numerous nice, varied restaurants, bars and attractions. The room was clean and the mattress and pillows comfortable (Deluxe King with City View - we could see One World). The staff are pleasant and helpful, and they offer transfer to JFK airport for $72 cash, including tip (payable in advance), which is good value. 24 hrs notice is required. It was a nice vehicle and the driver was early (we booked for 5.45am). The only downside, and it's a major one, was the room temperature. The air conditioning in the room is controlled by the hotel, not the guests. If you want them to change it you can ask. We were there 3 nights. Didn't get much sleep on the first night because the room temperature was set at 70 Fahrenheit and there was a sheet and a heavy duvet on the bed. It was either too cold or too hot. We asked for a lighter duvet but they didn't have any. I asked for the temperature to be turned down the next day but when we went to bed it was set at 72 Fahrenheit. We slept under sheets for the next 2 nights but weren't particularly comfortable. If a hotel can't provide the conditions for a good night's sleep then it's failed. It's simple. Allow guests to control the temperature in their room. Give them a sheet, a light duvet and further bedding they can use if they're cold.