W New York - Union Square

Fantastic renovation, and outstanding staff. Rooms are beautiful! Sebastian at the front desk provided outstanding customer experience! Highly recommend. Can't wait until the restaurant opens! ----------------------------------

Property under renovation -- so no lobby or waiting area. But rooms were finished and most of the staff were very friendly. Loved the location in Union Square and the ease of taking the subway from there. The room was a good size and clean. Cleaning staff very conscientious and friendly.

Construction is rough

Room was large. Hotel in a great location.

Under the huge renovation construction

Great location, well-appointed rooms. Excellent service and staff. Would give 5 stars except the hotel is undergoing a renovation so there's no entry lobby per say and the hotel bar/restaurant was closed. A few design issues in the newly renovated rooms...closet doors are too close to entry door, pretty tight to maneuver. The safe inside the closet takes up too much space so not enough room to hang clothes. The light switches are hard to see if you are over 50. Even the phone is hard to read for what number to push for front desk, etc. Lighting in bathroom could be improved for make-up mirror. Shower didn't drain well. Complementary robes are a bit scratchy (I'm nit picking but for 5 stars that's what you expect). Positives were free filtered water right outside our door, complementary pastries where delicious and the staff was super friendly and responsive.

We truly enjoyed our time at this property. The staff were phenomenal and very helpful from the bellmen to the reception the service was excellent. During check in, we were proactively offered late checkout with our Marriott status. The kind receptionist stepped out from behind the desk to hand us our key and the bellmen led us up to our room and gave us a small tour, this is truly five star and service you do not always see, even some more expensive properties. Additionally, throughout the stay any time we requested something it arrived promptly (frette slippers, toiletries etc…) The design throughout the hotel was absolutely stunning. Marriott has obviously invested a lot of money into this property and it is evident. Beautiful modern spaces throughout that feel natural and charming in this classic building. They have definitely mastered the fine line between the building’s classic characteristics and a fresh and clean modern design. This shines through especially in the in the new living room space on the second floor. Despite not being open yet, we caught a peek and the space is absolutely stunning with the classic ultra high ceiling set above the stunning modern chandelier and bar space. Our room was brand new, again the design was beautiful throughout. I specifically liked how they actually went through with a complete renovation in the bathrooms, removing all the old fixtures. The shower was one of the best in the city and the beds were very comfortable. Nesperesso machines and real glassware throughout the room were a nice touch. The basement gym has also been completely renovated with world class equipment, divided into many spaces it felt intimate and luxurious, a peloton studio and a massage wellness space. This is one of the best W hotels in the US its defiantly in the same tier as the Aspen and Miami Beach properties. The service and design are excellent and we cannot wait to come back once the main public spaces, restaurants and rooftop open. Currently with no on property dining options or main lobby space (living room) I think around 300-400 is a good deal and a fair price for this property, once all their services open up 400-550 would seem fair per night.

The hotel was under construction in certain areas. Therefore, there was no lobby or restaurant available during our stay. However, the rooms were brand new and very clean. The staff was super friendly and very accommodating.