W New York - Union Square

Great location, well-appointed rooms. Excellent service and staff. Would give 5 stars except the hotel is undergoing a renovation so there's no entry lobby per say and the hotel bar/restaurant was closed. A few design issues in the newly renovated rooms...closet doors are too close to entry door, pretty tight to maneuver. The safe inside the closet takes up too much space so not enough room to hang clothes. The light switches are hard to see if you are over 50. Even the phone is hard to read for what number to push for front desk, etc. Lighting in bathroom could be improved for make-up mirror. Shower didn't drain well. Complementary robes are a bit scratchy (I'm nit picking but for 5 stars that's what you expect). Positives were free filtered water right outside our door, complementary pastries where delicious and the staff was super friendly and responsive.

We truly enjoyed our time at this property. The staff were phenomenal and very helpful from the bellmen to the reception the service was excellent. During check in, we were proactively offered late checkout with our Marriott status. The kind receptionist stepped out from behind the desk to hand us our key and the bellmen led us up to our room and gave us a small tour, this is truly five star and service you do not always see, even some more expensive properties. Additionally, throughout the stay any time we requested something it arrived promptly (frette slippers, toiletries etc…) The design throughout the hotel was absolutely stunning. Marriott has obviously invested a lot of money into this property and it is evident. Beautiful modern spaces throughout that feel natural and charming in this classic building. They have definitely mastered the fine line between the building’s classic characteristics and a fresh and clean modern design. This shines through especially in the in the new living room space on the second floor. Despite not being open yet, we caught a peek and the space is absolutely stunning with the classic ultra high ceiling set above the stunning modern chandelier and bar space. Our room was brand new, again the design was beautiful throughout. I specifically liked how they actually went through with a complete renovation in the bathrooms, removing all the old fixtures. The shower was one of the best in the city and the beds were very comfortable. Nesperesso machines and real glassware throughout the room were a nice touch. The basement gym has also been completely renovated with world class equipment, divided into many spaces it felt intimate and luxurious, a peloton studio and a massage wellness space. This is one of the best W hotels in the US its defiantly in the same tier as the Aspen and Miami Beach properties. The service and design are excellent and we cannot wait to come back once the main public spaces, restaurants and rooftop open. Currently with no on property dining options or main lobby space (living room) I think around 300-400 is a good deal and a fair price for this property, once all their services open up 400-550 would seem fair per night.

The hotel was under construction in certain areas. Therefore, there was no lobby or restaurant available during our stay. However, the rooms were brand new and very clean. The staff was super friendly and very accommodating.

Still under renovation but they could not have been more accommodating. Updated rooms are beautiful and comfortable. Ideal location.

I used to avoid staying here, but post-renovation the W Union Square is back on my list and will be my go-to hotel when I come to the city for business. Rooms are now very sleek and stylish and finally befitting of NYC, and they are also relatively spacious for NYC. Excellent water pressure in the shower. The housekeeping staff especially Joanne (Joanna?) was terrific. And, I was really happy to see they've added mini fridges and Nespresso coffee machines to the rooms. The gym was one of the best hotel gyms I've been to with lots of weights and also feels new and sleek. Only minor hiccup was a clogged shower drain in my room, but I sent a quick chat via the app to the front desk and they promptly sent engineering to fix it.

The main issue is that it was under construction. Or I should say renovation. Will probably be very nice when it is completed but in the meantime, there was no real lobby and staff was minimal. My own personal issues deal with Accessible beds due to the fact, and then a wheelchair and the beds were not accessible. Also, there was only one working elevator when we were there which left to a lot of delays.

We just returned from our stay at the W in Union Square. We unfortunately visited during a brutally cold week so our hotel stay was more important than usual because ordinarily we would be out and about. The staff is amazing, from the friendly doorman right through the housekeeping staff (one person ran after me at the elevator to thank me for our gratuity! A first for me). Because of ongoing construction, there is no lobby or restaurant, and I reiterate, you didn't want to be outside. They did however, provide coffee, tea, hot chocolate, and a daily offering of pastries from Bread Bakery (fabulous). My negative review is minimal. The room temp when we arrived was 63. We were shivering under the blanket midday until Engineering arrived. There is a large new television in the recently remodeled immaculate room, which clearly states NETFLIX and other streaming channels. Two engineers PLUS their manager came up to address the issue telling me they'd be in touch in 10 minutes, including several calls down to the office. It might even have been housekeeping that told me it just wasn't set up yet. Again, it was too cold to walk about so we sorely missed watching. AirPlay didn't work either. The only other negative to an otherwise great stay is how dark the room is. Nearly no natural light in 901 and I would guess the entire stack.

We arrived for the Christmas holiday to find that the entire hotel was under renovation. There was no lobby, no restaurant, a makeshift front desk…it was a huge disappointment. We checked out the very next day and found a hotel decorated for the holidays that we welcoming and lovely. The W should have made it very clear that the entire hotel was under renovation.