Guest User
September 16, 2024
If I could give this place 0 stars, I would. I requested a crib and a fridge in my room for my child with special needs (2 weeks before my trip), but when I arrived, neither was provided. They assured me they’d take care of it as soon as possible, but nothing happened. The worst part? After asking for the third time, the staff at the front desk argued with me, saying they had no record of my request. No apology, no empathy for a customer who had to throw out all her child’s food because it spoiled without a fridge. What a joke! I paid way more than I would’ve at other hotels, expecting decent service, and I can’t believe this is what I got.