Artel Hotel by the Red Collection Times Square

Booked the hotel (for 60 people) in December as we were going to stay there for a week in February, paid our deposit, but then we got a message in January that the hotel closed down, so we had to find another hotel to stay at. We found another hotel, but now we are struggling to get our money back from this hotel. They won't repay our deposit money and it is quite a lot of money as we booked for 60 people! The only way possible for them to pay back is by check, but we cannot receive checks in our home country (Norway). I have tried asking several times if they can repay our money in other ways than a check, but they are little of help.... Don't stay at this hotel; they are not customer service friendly!

I checked into this hotel for 1 night from November 26 to November 27. I booked it through Priceline and when I got there I was told I had to put down a deposit. Days passed by and my deposit was not returned. I called this business to ask about my refund but was told to wait 7 to 14 days. I called back again after 14 business days and I was told that my refund was processed the day I checked out. I still haven't gotten my deposit money back and every time I ask for a written email saying that they processed my refund, I am told that they can't do that and that they can only send me the receipt. The staff is very unprofessional on the phone and at the facility. I would not recommend this place at all. Not worth it. You're better off staying at a better,cleaner hotel where you'll be able to get back your deposit.

Unfortunately the artel hotel closed during our NYC stay leaving us with no accommodation for our dream girls trip to New York in December 2022. What was becoming an extremely worrying time for our group was quickly and efficiently remedied by Tom Carpenter, the general manager of the artel hotel. Tom went above and beyond to find us suitable alternative accommodation, with short notice at such a busy time. Our holiday disaster was avoided with thanks to Tom. We wish you all the best for your journey after the Artel hotel.

Traveling all tye way from South Africa. Flying on 17th Dec but booked at Artel from 22nd. I saw a post om Facebook where someone said their booking was cancelled as Artel is being used as a homeless shelter now. We then emailed the hotel on 15th December to enquire. We were then told yes they closing on 16th and we must make alternate arrangements! If we didn't ask we would have not known. Our budget and trip was planned around the cost of Artel which was booked months ago. They were rude on their response to booking com. Saying they will not assist with reaccomodating us. Booking. Com also failed to find us similar accommodation at this late stage especially where prices have sky rocketed. We were forced to book something more expensive now which we could not afford to and this has totally ruined the excitement of our trip. Shocking and appealing s3rvice from an internetational hotel in New York. Cannot believe they take your bookings but no decency to advise you in advance that they are closing or assist I. Reaccomodating.

We got an email today saying they cancelled our hotel bc the WHOLE HOTEL IS CLOSING TOMORROW. They didn’t sound sorry at all. It’s NYC before Christmas WHERE ARE WE SUPPOSED TO GO. HORRIBLE SERVICE. We got a sorry can’t help you??? *** is that??? HOW ARE THEY ALLOWED TO DO THAT? IS THAT EVEN LEGAL??? DO NOT BOOK HERE EVER. Because all they could do was send a cancellation email? And WE had to call to be like we didn’t cancel and they were like yeah lol the hotel is closing our bad. They have not given us an alternative room somehwhere else. We are from out of state. ABSOLUTELY DISGUSTING. I literally cannot believe this. I AM APPALLED AT THIS SERVICE