Romer Hell's Kitchen Reviews

Fellow countrymen, I have stepped on the pit for you. I strongly do not recommend you to stay in this hotel. There are thousands of hotels in New York to choose from, don't choose this one. It is really hell. However, Ctrip is very reliable. All problems are solved as soon as possible. I highly recommend Ctrip for booking. 1. Let's talk about the facilities first. The sound insulation is poor. It is newly renovated and it is indeed quite new. The heating temperature is also enough, but the heating sound is very loud, rumbling, and you can only turn on the minimum wind speed to get better. The sound insulation is very poor. People talking in the corridor or next door can be clearly heard. 2. The geographical location is near Times Square. There is a subway for a few minutes, but not all routes have it, which is not very convenient. 3. The room is equipped with only bath towels, disposable and easily broken paper cups for brushing teeth, ice buckets, refrigerators, and hair dryers. That's it. There is no kettle, tea bags or tableware. There is a water cooler and ice cubes in the corridor. 4. The most outrageous breakfast!!! I saw that this hotel has a good location, new decoration, and breakfast included, so I booked it. As a result, do you know what the breakfast is? It's called breakfast, but in reality there's no restaurant, just a mini coffee corner. Moreover, the breakfast limit is $15, and you need to pay if you exceed $15. There are only coffee, croissants, yogurt, cola, and apples. A large cup of coffee is $9, and you have $6 left, a croissant is $4, and then it's $15 with taxes. Figure 1. The bread was cold, and I couldn't eat it after a few days, and I was worried that the hotel would charge me more, so I didn't eat it in the end. As a result, when I checked out, I was charged $9.5 more on the bill for one day. That day, their machine was broken, and they said they would enter the account later, and naturally they didn't send me the bill in the end. Sure enough, they still charged me more when I checked out. I was in a hurry to check out and didn't look carefully. After I found it, I sent it to Ctrip to help collect it. It's outrageous. I've had bad breakfasts before, and this is the first time I've encountered a limit, which is very funny. The room rate is not cheap and it's so deceptive.

Duplicate tax deduction upon departure (refunded)

The room area is ok, not small, the facilities have a sense of history, but they can be used normally, the sanitation conditions are still very good, and the room rate includes breakfast, it is still very cost-effective, after all, the location is still great, not far from Times Square Walk for a few minutes.

The location and breakfast service are excellent. However, the shower facilities in the bathroom were poor, but I was satisfied with the other conditions compared to the price.

The environment and location are excellent, but the breakfast is too simple. Fortunately, the Peking Duck restaurant opposite is good.

The location was very good. Breakfast was free, but it wasn't bad. I brought cup noodles, but hot water was provided on the first floor so I could eat it. The only disappointment was that housekeeping wasn't even 9 am, so I opened the door and went to sleep and was surprised. When I checked out, the staff asked me for a taxi first, so I got to the airport. I was bitten by ants or insects while sleeping.

Beautiful property, kind staff, great location, clean room and easy check in and checkout with back storage before and after visit.

Perfect location to get to several major broadway shows within a few blocks. Just blocks away from Time Square. Friendly, helpful staff. Clean rooms and comfy beds. The only drawbacks...The shower is a tub and felt a bit narrow and there is no food service within the hotel itself. But given that we were surrounded by seemingly 100s of great places to eat within a block or two, it didn't matter. 5 stars. There's room for improvement but we were extremely happy to have found this place.

Excellent, comfortable room; friendly and helpful staff and a great location: close to theater, great restaurants and Central Park, but away from the insanity in Times Square. Would definitely stay here again.

My new favorite hotel in the area. Friendly staff, super cool retro style, great location and the right price!

We were 5 ladies on a girl’s trip and we loved everything about the hotel. The rooms were very spacious and quite, the lobby was very relaxing and welcoming, and we loved the whole vibe. We’ll definitely be back.

We felt safe and the Hotel was clean and the staff are friendly. And it’s only a five minute drive to the cruise terminal.

Amazing hotel! Perfect location, clean rooms and common areas, and attentive staff. The parking was also a breeze. I cannot possibly list all of the superlatives, but thanks to the entire staff for making our stay happy and memorable!

This place is close enough to where you can walk to Broadway, but far enough away to be quiet at night. Our room was roomy and clean. Staff was friendly.