Staypineapple, An Artful Hotel, Midtown New York

Staypineapple, An Artful Hotel, Midtown New York Reviews

Staypineapple, An Artful Hotel, Midtown New York

337 W 36th St, New York, New York State, 10018View Hotel Details
Staypineapple, An Artful Hotel, Midtown New York
Staypineapple, An Artful Hotel, Midtown New YorkStaypineapple, An Artful Hotel, Midtown New YorkStaypineapple, An Artful Hotel, Midtown New York
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Staypineapple, An Artful Hotel, Midtown New York Guest Reviews

4.3/5
Very Good
110 review
Verified reviews
Location4.4
Amenities4.1
Service4.2
Cleanliness4.5
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All reviews(110)
Positive reviews(8)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Celebrity King
Stayed in Jul 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Jul 8, 2024
The service is provided very promptly
Response from Property: Thank you for your high rating and recognition of our prompt service. We're delighted to have met your expectations and look forward to providing you with another excellent stay in the future.Best regards,Andrew BrownGeneral Manager
Anonymous User
Celebrity King
Stayed in May 2023
Solo travelers
6 review
4.2/5
Very Good
Posted on May 29, 2023
Close to station. 20 minutes walk to Times Square. Clean hotel.
Response from Property: Hello,Thank you so much for staying with us and taking he time to leave a review. We are so happy that you enjoyed everything about the hotel and hope to see you again soon.Cheers,Andrew Brown
Guest User
Queen Bed Room
Stayed in Apr 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 4, 2023
Trendy hotel. The service was excellent. In a good location just south of the Times Square crowd. I stayed here for just a night on my first trip to NYC. I am glad I did. The amenities, like unlimited bottled water, are a plus. The bed was super comfortable. The room was clean and updated. Only negative was that the USB ports did not work, but luckily I brought my wall charger with me and that worked. I also wish the bed-side speaker were Bluetooth-compatible, but, of course, this is a minor dig and irrelevant to most. My view was meh, but luckily I was not able to hear any street noise from my tiny queen-bed room on the 22nd floor. I would definitely stay here again.
Response from Property: Hello,Thank you for staying with us and taking the time to leave us a review and provide essentail feedback. I am sorry that the USB ports didnt work and our engineering team will get that sorted thanls to your feedback. We are happy that you enjoyed the hotel, location, amenities , and bed. We hope to have you back with us again for an even better experience.Yours in service,Andrew BrownGeneral Manager
Guest User
Celebrity King
Stayed in Nov 2022
Family
1 review
5.0/5
Outstanding
Posted on Nov 28, 2022
I nvr had like this hotel it’s so nice I love it ❤️❤️❤️😘😘😘🙏🏻🍁🍁🍁🍀 next time i will booking again whenever my family came 🥳🥳🥳🥰🥰😋😋
Response from Property: Hello _TXUShn****..., Thank you taking the time to provide feedback. We really appreciate your great review. We look forward to having you as our guest again.Cheers,Andrew BrownGeneral Manager
Kureshi Zuber
King Room with Terrace
Stayed in Jan 2023
Business travelers
21 review
2.7/5
Posted on Jan 4, 2023
It was so nice 😊
Response from Property: Hello, Thank you so much for staying with us and taking the time to leave a review. We are so Happy that you enjoyed the hotel and hope to see you again. Cheers, Andrew BrownGeneral Manager
John981314
Fashionista King
Stayed in Sep 2024
Family
29 review
4.0/5
Very Good
Posted on Sep 8, 2024
The receptionist didn't smile, didn't introduce the hotel facilities, and simply handed me the room card. It seemed like she was in a bad mood or just waiting to get off work and had no intention of working.
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Guest User
Glamour King Mobility Accessible W/Roll-in Shower
Stayed in Jan 2024
Business travelers
17 review
3.5/5
Posted on Jan 25, 2024
The service was okay. The hygiene is not bad, but the hygiene is cleaned once every two days. The surrounding restaurants are convenient and the facilities are average, which is okay. There is a garbage station downstairs. The noise is loud at 2/3 o'clock at night and lasts for at least 15 minutes (I live on the 5th floor, an expensive apartment, on the side affected by the street; on higher floors, or facing away from the street) One side, I don’t know) If you have trouble sleeping, please clear the floor! In addition, the room area is not marked, and the price is somewhat misleading. The obviously overpriced room was maybe just a little bit bigger.
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Response from Property: Dear Guest,Thank you for sharing your experience with us. It is important for us to hear how our services are perceived, and we appreciate your perspective on the cleanliness and hygiene of our facilities. We're glad the local dining options were convenient for you, but we apologize for any disappointment with the amenities and facility offerings.We're sorry to hear about the noise disruptions from the garbage station and understand that this significantly impacted your comfort. This is certainly not the experience we want our guests to have, especially those who are sensitive sleepers. Your comments will prompt us to explore noise mitigation strategies as well as review potential higher floor accommodations or rooms facing away from the street for future guests seeking a quieter stay.We also take to heart your points regarding room sizing and pricing. Clarity is key for guest satisfaction, and we will endeavor to ensure that all information regarding room dimensions and associated costs is clear and upfront to avoid any potential misinterpretation.Your comfort and satisfaction are of utmost importance, and we hope you will give us another chance to meet and exceed your expectations.Warm regards,Andrew BrownGeneral Manager
Guest User
Fashionista King
Stayed in Sep 2023
Solo travelers
8 review
2.7/5
Posted on Sep 14, 2023
Several shortcomings: 1-Wi-Fi is super poor; 2-The room is too small and the layout is unreasonable; 3-The air conditioner is very noisy. I just switched to a hotel. Although the room is smaller, it is simple, with reasonable layout and good view.
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Response from Property: Hello,I am so sorry that you had issues during your stay. We did have a tech com to the hotel on the 13h to fix wifi issues that we were having on a few floors with access points. I see that you had a fahionista room and we do have a few room types and I belive you would find our celbrity and galmour rooms to your liking with a larger layout. We do hope that you would give us another chance for you to have a true pineappple exerience we are know for.Yours in service, Andrew BrownGeneral Manager