1710811078
February 20, 2024
Everything is so bad
1. First of all, fees were deducted randomly. I booked and paid with Ctrip. When I arrived before I checked in, I deducted the money directly from a clothing company account, which was later said to be a deposit. I'm still in Boston, so the hotel in New York will charge a fee.
When I checked in, I was charged a fee that didn't match the amount of my Ctrip order. After checking out, I was charged $89 for no reason. When I asked, I was told that it was for dinner, but in fact it didn't include dinner at all, and we didn't have any meals. The total deduction was 250 dollars more than when booking with Ctrip, and the communication was ignored.
2. There is a huge exhaust vent in the room. In winter, cold wind comes in. If you turn off the exhaust vent, the heating will be gone. If you turn on the heating, the air conditioning will be full and the sound will be loud.
3. The bathroom is clogged and you can take a shower and soak your feet at the same time.
4. In this situation, I asked to check out. After negotiating to let me stay one more night, they actually said that the other room would not be refunded (two rooms in one order, and the other room is for the child).
5. Special thanks to Ctrip. Whenever I encounter a problem, it will be dealt with immediately 24 hours a day. After I left, Ctrip has been handling it. They took the initiative to inform me of the situation on time and tracked it. In the end, Ctrip paid for the hotel first. Still haven't gotten my money back.
I am disappointed with Sheraton and Marriott
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