Best Western JFK Airport Hotel

The GOOD thing is that it includes a free shuttle from JFK Airport and it was clean. These are the reasons I'm not ranking this hotel even lower. For the BAD, please see my long list below: The hotel is literally right next to a sanitation warehouse. The shuttle goes through a gauntlet of trash trucks. I can't wait until they all start backing out of their parking spaces early in the morning. The website describes a nice breakfast, but the current reality is a grab-and-go breakfast consisting of water, a small muffin, a yogurt and a granola bar. However, if you want something hot, you can BUY a sausage breakfast sandwich from behind the counter and heat it in the microwave provided in the former breakfast area. There is a sign on the door instructing you to wear a covid mask, but none of the staff are wearing them. There are no restaurants nearby to walk to. I asked where the closest restaurant was to walk to and was told it was a 7-11 a 12 min. walk away. This does not appear to be a safe area. Sketchy-looking people are loitering down the street, which is not surprising as sanitation areas are not known to be in good neighborhoods. The room is the size of a matchbox. There is a chair crammed between the wall and the bed on my husband's side that he has to climb over to get out of the bed. There is no safe to store valuables. The light in the hallway and bathroom comes on via a motion detector in the middle of the night with no way to keep that from happening. So, when you get up in the middle of the night to use the facilities, you are woken completely by a bright light in your eyes in the hallway (as well as your sleeping partner) and then in the bathroom itself. You turn them off right away, but they come right back on when you move. There is no closet but a small armoire that's 6 ft by 2 ft by 2 ft approximately. We were on the 4th floor, which is the top floor, also. The elevator is extremely slow and takes several minutes to come up. Last night we went to a Mets game and came back late. There was a crazy woman outside of the hotel screaming her lungs out about mistrea**ent at the hotel. To top it off, this morning, we found out the lights in the bathroom are set to go off 45 seconds after there is no motion. So while you're in the shower, there is no motion detected and the lights go off. You have to wave your arm outside of the shower curtain to activate the lights for another 45 seconds. I cannot believe that this hotel passes the Best Western standards. It makes me much less likely to consider the Best Western brand in the future. There is a Fairfield by Marriott nearby that would likely be a much better option.

No wash clothes in the room and was giving only one set for 2 people and the cable went out in the room in the middle of the night no one never came to fix it and they didn't change the room so i didn't have no tv the whole time so i left in the morning the Manager said she was taking off the parking and she never did as well i will like a refund please and thank you

Staff was very rude $100 deposit required other guests were loud noisy objectional scetchy some were drinking possibly on ***** Building nice room nice way to expensive for having to put up with shady clients guests Housing authority is Apparently paying to put them in Hotel I overheard one guest talking about it and another talking about something on her blanket that wasn't there the night before like a imaginary slime Personally I won't stay there again and have to pay double by paying for a room and a required deposit $$$ Deposit is a "Hidden" fee if I had known I would have stayed elsewhere

Fairly clean, air worked well, smells stale, no services, breakfast in a bag, overpriced room, expensive extra parking fee which was undisclosed until you get there. Parking spaces were tiny for SUV

I found out after I got settled in, And almost ran over by a woman in a walker, Who did not even say excuse me and kept going that a part of the hotel was being used as a shelter. I had to pay for my own cab service at the airport when I was told that the shuttle runs 24 hours every hour on the half hour. Not very transparent and I felt unsafe

It's a room. Nothing more. Nothing less. Definitely not worth what I paid for. If it's a bed, a bathroom, a desk and a tv you want...then this is your place. Not a lot of food options to choose from either. Like I said, it's a room.

Customer service was horrible, rudest front desk staff I’ve ever met. Beds were terrible and it’s in a really loud neighborhood.

Airport shuttle and grab n go breakfast

Very clean. but you need better dinner