The Redbury New York

Redbury is closing, but they reassigned me to the Evelyn. Great nearby hotel.

Had the hotel booked and paid for, the hotel cancelled and refunded me back less than I paid! This forced me to look for alternative accommodation and pay a higher amount to stay elsewhere. AVOID AT ALL COSTS, it will cost you even if you don’t stay!!!!

Where to start! Was originally booked into a suite which would have accommodated our party of 5, only to be told last month that room option was now not available?! Was then given two rooms to fit us in. Now the good part, I then receive an email this morning saying the hotel is closed and my booking for this Wednesday has been moved to the Evelyn Hotel. Upon ringing the Evelyn they said they could see a transfer was received for only one room, BUT was cancelled on Thursday (I only got an email today being Sunday to say my booking at The Redbury was cancelled). Total shambles and if this hotel does ever open back up again I would steer clear and not waste your time with this unprofessional shambles!

Hotel is closed, but still allowed me to book my stay. Showed up and the front desk was super sketchy. We can’t book you in, we won’t talk to you, you need to speak to a manager!!! Pretty sure it’s turning into a migrant hotel, but the hotel desk won’t tell you anything!!! Check out the ACE hotel or the Kimpton just down the street!!!

Fantastic experience with this hotel, I highly recommend. Room was clean (four of us shared a room with 2 double beds), and it was fine for what we needed - a base, just to sleep and get ready. The location was fantastic!! Just be aware of the extra daily fee (wifi, water etc) which is not optional.

Hotel is situated very well for sightseeing, restaurants, pubs and clubs. The rooms were very clean and tidy and room service was excellent. Food was excellent and staff were very polite and helpful.

Where do I start!? So seriously I love this hotel for many reasons and a little put off for small reasons. Good: On our first day checking in me and my partner were totally horribly burnt out and you can see it.... The person checking us in "Chantel" was her name.... Pure gold. She was super kind, friendly, accommodating and definitely had awareness of the situation which is crucial for a client facing role like hers. Location: If you like to walk the location is awesome and we picked it partly for this reason. It's smacked in the middle of anywhere you want to be in NYC, so most Lyft or Uber fairs were from $12-$30 to most anywhere around the city if you don't take the subway. Design: If nothing else The Redburry has awesome style and design is well thought out. I loved it. Not so good: The first room we got the first didn't even have space for the suitcases... the bathroom was literally bigger than the sleeping space..... We upgraded to a Deluxe for the next 7 days. There were small things missing in rooms of a hotel of that caliber that were off putting.... Since I don't like to bother people even if I am paying this was a bit a fuss to have to go down or call room service for slippers, Tooth brush/paste, water.... hotel water.... There was also an added amenities fee if I'm not mistaken but.... I felt there were little to no amenities for this. Staff: Like I said before "Chantel" was a godsend and the fact that it's the only name I remember says a lot ha.... I'd say 90% of the experience with the staff was brilliant and lovely. There was one particular staff member that was not so friendly and made a fuss about us asking for water.... (Note we were staying at this hotel 8 days consecutively)... This attitude I'd expect from a motel or a 7 Days in, but not a Chelsea $200-300night hotel... On that note please put Kettles in the room guys.... Atleast the Deluxe rooms should already have basic things already in the room like I mentioned earlier. Overall I'd say I had a great experience with a few small bumps but it's expected after staying so.many days right? For 1-2 days I'd definitely stay again, but I need to stay for s week or longer I'd suggest staying somewhere else if you don't want to bother staff for small things over and over. Great experience overall!

I made a booking through British Airways in May 2022 for travel at the end of April 2023. I was due to stay in a one bedroom suite with 2 doubles and sofabed to accommodate 3 adults. I was told by BA with less than 3 weeks to go that the hotel has informed them that they are closed on my travel dates. This is shocking - surely the hotel knew before this? I have stayed at The Redbury previously and always recommended it. I certainly won't in the future. I'm now struggling to find a room that has 3 separate beds! Poor!