Incentra Village Hotel

What a wonderful place! Vincent was the absolute best, most helpful and courteous host you could ever want. What a kind human being he is. The location could not have been better. The rooms are very quaint and cozy. The stairs are a bit steep so if you have any physical issues you should probably specify you'd like a bottom floor room. We had an amazing stay at Incentra village.

Such a lovely hotel! I stayed in the ***lord room for a week, which was so sweet and quaint, lovely antique furniture and a great clean well stocked bathroom. I arrived later than planned due to flight delay and Vincent waited for us to arrive. He helped with our bags into the hotel and down the stairs to our room, and made sure we were happy and settled. All of the team were super friendly and polite, and I felt so at home. Would 100% return for more of this lovely atmosphere and environment. Location wise it is in a marvellous position, 10 mins walk max to 2 subway stations (14th and 8th and 14th and 7th), and the same distance from the PATH to Jersey. Right in the heart of West Village for night life and boutique shopping, restaurants and bars. Round the corner from Carrie Bradshaw and Monica Geller if you care about that stuff! Facilities - microwave, pop up toaster, kettle, coffee maker, fridge. Television with Netflix and Amazon and Hulu etc.

It’s an old building. The heat is either off or on. It got a little hot in our room. It’s quirky, in a great neighborhood, very nice staff.

I am taking the time to write a review because I do not want anyone to be as disappointed as we were due to our expectations not being met. I would go as far to say, ‘should be done under the trades description act.’ We were expecting quirky, boutique and authentic. The issues were as follows: 1. Not able to contact either accommodation or ******* to get code as we were arriving early and needed access before 3pm to drop off heavy luggage. Fortunately other guests were leaving the property and gave us door code. 2. Description stated there was no lift and expected that room would not be ground floor, however Lahore room is at attic level with extremely narrow stair way. Near impossible if you are travelling with large cases. Staff were able to accommodate to different room but without any assistance to move luggage. 3. Pricing given by ******* including tax $876.82 for 2 nights billed by Incentra Village Hotel $935.55. Tax increase and $50 housekeeping added to room charge of $379 per night. 4. Security was an issue as we tried to put valuables in the safe provided, requested batteries and told they don’t work. 5. The decoration in room was of an extremely poor standard, attempting to be aged but really just tired and poorly finished. 6. Cleanliness was poor for accommodation being charged to customers, dirt was visible on skirting boards, wood work, shower, toilet brush, rusting on radiators and flaking paint, windows. Positive: comfy bed, kitchenette, location.

Quirky place, eccentrically furnished. Location was great and the staff were terrificly friendly and helpful. Only problem would be if you struggle with stairs.

Dreadful. No one at hotel to let me in. AC made air unbreathable. AC light on saying “change filter”. Door didn’t lock!! Mngmt should have comped room 100% but didn’t. So filed a complaint.

Wonderful stay, thank yyou

Unique. Best location in NYC. The day and night front desk people were a true delight. The housekeeper was so kind. Our room was a little bit of New York history. We feel grateful to have had the pleasure of staying here. Perfection in every way.