The Chatwal, in the Unbound Collection by Hyatt

This was our first stay at the Chatwal and it won't be our last I am sure. We travel to NYC every couple of years to binge on theater and see the stars perform who don't visit our local theater. Times Square is the perfect are to stay for this but our concern is always the noise coming into our room. The Chatway is just a half block from Times Square so I had concerns. Upon arrival at the hotel we were warmly greeted by Michael Karaduzovic the doorman. He quickly escorted us to the front desk where our check-in was handled very efficiently. As soon as we entered we left the noise of the city outside. It was wonderfully quiet. We booked through the Amex fine hotel program and we received a room upgrade. Although our room was not ready for check-in at noon ( a perk offered by Amex when available) a request was put in to expedite the readiness of the room and within an hour it was ready. Every staff member we met greeted us with a smile and Michael in particular greeted us my name each time we saw him. We stayed 4 nights and had breakfast each day in the hotel in the Lambs Club dining room. The restaurant staff members were terrific and over the 4 days learned our little wants and desires and fulfilled them without our mentioning them more than once. Little things like bringing cinnamon for my wife's coffee and lime for our water and steamed milk for the coffee all delivered without us asking except for the first day. One day we went out and somehow had accidently put the do not disturb light on. We came back late and saw our room had not been serviced. Within minutes of our calling and explaining to the front desk our room was quickly serviced. As my wife is allergic to feathers we needed alternative pillows. Again, our request was quickly handled with two additional types of pillows delivered to the room. We had dinner in The Lambs Club one night prior to going to the theater. The prix menu was perfect and the food delicious. All prepared, served and completed with time for us to walk to the theater. While we did not use the Spa services, I did use the gym each day. It is small but I was able to use a treadmill and weight machine without a problem. I wish I had more names to share but honestly the entire staff who worked during our stay from May 25 to May 29th were amazing.

Service was great and Michael did an awesome job with our bags, transportation needs and generally looking out for us.

Chatwal was excellent...the service is not only professional, but extremely kind and accommodating. The facilities are top-notch and spotless. Since I utilized the in room dining and onsite restaurant for breakfast I can only tell you that the food was superb and the service was excellent. This was my 2nd visit at the Chatwal and will not be my last

Overall very good experience at this hotel. I was been upgraded to Jr Suite due to Amex platinum card holder. Room is very decent and clean. Bathrooms are bigger than typical new York hotels. Plenty of closet space. Blankets, pillows, towels are so comfy... All staff are excellent. Walk able distance to time square, subway stations and restaurants. In the night it is noisy due to theatre right across and people from timsquare. Room should have been noise protection windows. Other than this it is very safe place.

The butler service was amazing. Nothing that we requested was not available. It’s always yes. Be glad to