Tuscany by LuxUrban

Property was average. The heat in my room didn't work properly. When I came the room wasn't ready. The front desk told me to use the bathroom in the lobby which was disgusting. Not impressed. .

I booked my stay at the tuscany for the convenience and closeness to grand central station. Upon arrival, only one front door was working. Could not check in until close to 4pm. Also, only one elevator was functional. The room was super nice and comfortable. Next day, neither elevator was working. So we had to go up and down five flights of stairs a couple of times. Third day our room was serviced but we had no towels called repeatedly to the front desk with no avail. Woke up early next morning and went personally to request towels. Overall, it is a nice, quiet hotel. I’m a little disappointed on the various mishaps but I still had a nice vacation.

Myself and a group of 9 individuals under my watch stayed for a week at this hotel. 5 out of 7 nights we did not have wifi, which was very critical for our stay as we were working with the UN at the time. Windows were not closing properly causing one room extreme discomfort. Electrical outlets were not working in certain places. One night there was no hot water. Windows were not clean either making it impossible to see outside. The manager, Shameika, promised some form of refund for our stay, but this refund was delayed under "payment processor issues" until the hotel eventually ghosted me entirely. I have not heard anything since 4 months, from the manger nor their "Refunds Department". I was expecting at least some form of refund as the stay was horrible, and I am still expecting it, but as of now it is unfortunate that I was lied to by the manager.

The bed and shower were amazing. The room great overall. We really enjoyed the location as well. However, the elevator was out of service for a day and a half and we had to lug three heavy suitcases down 10 flights of stairs. And the phones did not work as well. so overall enjoyed the room, but the amenities were lacking

A great location 2 blocks from Grand Central Terminal. Hotel is older but well maintained. Room was huge compared to other NY hotel rooms. Bed super comfortable with soft sheets. Thermostat was not accurate. Had a hard time regulating temperature, too hot for our liking at night. No soap in bathroom even after I asked for it. Would definitely recommend this hotel and definitely plan on staying again.

I guess I was expecting more from the stay. My key was not ready at heck in and then when I got to my room, there were cleaning supplies and used tissues left int he room. The front desk did change me to another room immediately. The finishes and upkeep of the room just felt run down. Cracks in the wall finishes as well as smudges, dents and scratches everywhere. Pits in the tile floor and a sink where the stopper did not work. The AC also did not stay on continuously so had to keep reminding myself to hit the on button so that it would work. For a poperty such as this that wants to promote itself as upscale, I have a hard time believeing it is getting the number of positive reviews that it is getting. Would not choose to stay here again.

I had to add an extra night to the reservation and the front desk staff were incredibly accommodating and made it very easy to stay in the same room. Thank you!