Culture06241514389
May 1, 2024
Misleading website and TripAdvisor listing. Above all: the room rates are $20/night higher than advertised/booked due to a disguised "Urban Fee" (clearly meant to sound like some kind of municipal tax but actually a hotel charge subject to yet more tax). On TripAdvisor you're told that there's "complimentary coffee" but you will pay dearly for it as part of the "Urban Fee." Here is the explanation provided via email from the Front Desk: "Our Urban Fee covers the business center/computer access, robes, slippers, in-room toiletries, coffee (in-room & gallery), fitness center, in-room safety deposit boxes, plates/glasses/silverware/wine glasses, in-room water bottled water, and access to the art gallery." Rest assured that none of these things are worth $20/night and indeed we did not use any of them besides the coffee. (There was no "in-room bottled water" at all.) The "art gallery" is the hotel's only public space -- so you are being charged to use the lobby. That's a first for me in decades of travel. More broadly the look and feel of the hotel did not match what one is led to expect based on the website. It's a stark space with no signs of "art." It's certainly quiet and seemed clean, and is one of the few options in Long Island City.