Embassy Suites by Hilton Newark Wilmington South

I always have fun at this hotel but the suite we were in was fairly dated. Immediately it had an odor of stale air, like it hadn’t been used or cleaned in a while. The shower water pressure was very low and there wasn’t much hot water, I would say barely enough to rush a 6 minuet shower. Staff is helpful and accommodating. The lay out of the rooms is lovely and spacious. I really like the front facing window so I was a little disappointed when we got the only room tucked in a corner with no window. Overall I like this space but it could use a face lift

Let me say at the outset that I did not originally reserve space in this hotel. As a Hilton Honors Diamond member I enjoy staying at different properties at any given location. Having once already stayed at this Embassy Suites before (and gave a good review here) back in 2015, for my return to Newark I decided to stay next door at the Homewood Suites, a much smaller and seemingly quieter building than the Atrium style that defines most Embassy Suites. However the day before my stay, Homewood called me and said they had overbooked, and moved my reservation next door to this Embassy Suites. With not much choice since I had train trips involving the Newark station already booked, I went along with this. Upon entering the hotel, I found a sign near the two elevators that they were being serviced. True, only one was working and the other was parked at the second floor. This caused long waits and crowding in the remaining elevator once it did come. But furthermore, the "working" elevator, when I needed to go downstairs from the 5th floor, was skipping my floor. Despite pressing the button and waiting, it would bypass the 5th floor and the indicator light on the button would just go out. So I ended up going to one of the stairways located in the corner of the building. When I got to the ground floor, the only exit was outside, rather than into the lobby. Good thing it was not too cold outside as I had no jacket. From that point, I took to using the opposite stairway in the back of the lobby that did have access from inside. The room itself was OK in size, as was the bathroom. There were no issues with WiFi, TV, nor climate control. Breakfast was the high point of the stay; that has not deteriorated although it was more self service than the time I had been there before. Overall, my last memory of the hotel was the walk down the stairs with my heavy luggage. Since I had to walk and catch a train at the station a mile away, I did not wish to wait an eternity for an elevator that might never show up. It was be my last memory ever.

Booked a suite and got placed RIGHT next to the extremely loud, usually broken elevator that slams closed and often doesnt even work. The entire hotel is SO LOUD. Currently writing this at 11:30 pm and there is constant yelling echoing from the open lobby (i’m on the sixth floor and the sound is traveling way to much.) awful pull out couch with springs stabbing you in the back. no sleep. worst place ever

Overall good experience. Pool area was poorly kept. Wet floors, unsanitary appearing hot tub area, no towels. Furniture in executive suite was outdated and ripped up. Stain on pull out mattress. Staff was friendly and accommodating.

I did not like this hotel everything was horrible the pool was dirty the was molded and peeling. The hot tub didn’t heat because it was broken according to maintenance! I would like my money back!

Hot tub was ice cold - no sign indicating it didn’t work and wasn’t on their site One out of 2 elevators broken and the working one had major issues No towels at pool - waited and never got them So didn’t use Bathroom in room was in very poor condition

The room I paid for wasn’t available and I had to somehow put my 4 kids in 1 bed. Nothing in the hotel worked so we couldn’t even buy food to eat!

I love Embassy suites, this one unfortunately-really needs updating. I was put in a handicap room, didn’t complain-but grout was old, mildewed, room was not nice at all. I was disappointed.

$45 incidental fee. You have my credit card if I have an additional charge.