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Hampton Inn & Suites Newburgh - Stewart Airport

Hampton Inn & Suites Newburgh - Stewart Airport

4.5/562 Reviews
Dirty toilet seat, hair on shower walls and no shampoo. We called the front desk for shampoo and it never arrived. Told the front desk at checkout and the woman just listened and gave me my receipt and I said “you don’t care?” She said “who said I don’t care?” I said “in the professional sense.” She said she wasn’t in charge of housekeeping and that was professional. She then asked if I wanted her to speak to the manager, which I said yes. I waited for a few minutes. She came back and she said “OK. I spoke to the manager.” And I just stood there. There was no resolution and no offer to make things right, The manager never came out to see me. We spent more than $400 for our room and I had to clean the toilet and two of us had to take a shower without shampoo. That’s not 100% satisfaction guaranteed. I won’t be going back to location or any Hampton Inn moving forward.

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