Sandman Signature Newcastle Hotel Reviews

The location was great, nothing to complain. But the service was really, really terrible. There was no shampoo in my room and I talked to the counter staff, but he just kept chatting with his colleague! After 1 minute, he finally said “I will get you some.” I thought it was fine, but I realized he didn’t ask me for my room number. So I just told him “don’t you want to know my room number?” He said “okay, what’s the number?” I felt 100% disrespect he gave me, and of course, I got nothing through the whole travel. Apparently, he didn’t want to fulfill his job and he cared nothing. That’s too bad

Lovely hotel, really close to the centre of Newcastle. Great Staff and an enjoyable stay

Good experience at Sandman Newcastle, location is perfect which is just above the Metro station St James, easy to go around the city, also in a walking distance to the monument easy access to shopping area and many restaurants, staff members are friendly and helpful. Nice restaurant and supermarket in the neighbourhood. The room even equipped with oven and fridge . Recommended strongly

The hotel is located in the center of the city but the service is very poor. On several days the room did not get serviced in spite of making a request. This was not a rare missing out- it was the case on many days. The lift usually had tea/ coffee all over and too was not cleaned for days…

The location is great and the service is friendly. I would recommend this hotel to my friends.

Great hotel, great customer service and they upgraded me to a suite with a kitchen due to a delay with my booking on their system.

Lovely stay here at sandman hotel. Room very clean and modern view from our room of the newcastle stadium made it even better would deffinalty come here again.

Good hotel in Newcastle and I enjoyed it a lot and it gave a good view of Newcastle

As a Newcastle fan I stayed at this hotel on my first pilgrimage to James Park. The location is very good and excellent

The lobby is connected to a bar. It is crowded, noisy, and the facilities are old. The shower head is broken and dripping, but no one has repaired it. There is a subway station next to it, so it is more convenient to travel.

Will not take the initiative to house keep, and will not come even if requested.

Modern hotel, spacious, comfortable and cost-effective, close to Chinatown, is the first choice for business trips and tourism. It's just that the hotel does not have a parking lot, and the map of the nearby contracted parking lot shows that there is no parking lot. Foreigners who go there for the first time are a little confused.

No soundproofing in the rooms, nor air conditioning. Nothing to report about bedding or breakfast.

Everything else was fine, except that the shower door was open and water splashed everywhere.