Loved this hotel. The staff were very helpful and cheery. We booked one of the refurbished rooms and it was really good. Nice comfy bed, robes , slippers , selection of toiletries, tea/coffee, crisps and water. Our room was at the front of the hotel but at 11 pm they close the bar very promptly so there was no issue with late night noise. The bar itself is great. A couple of pool tables, sport being shown and a good selection of drinks. Great ‘Speed’ quiz on Sunday nights. Breakfast was also good, 2 mornings it was hot and cold buffet and the other morning it was cooked to order. The hotel is a 10 minute walk to the metro and just around the corner from local shops and cafes in Jesmond. Short taxi ride from Jesmond into Newcastle or a half hour walk. Would definitely recommend.