Novotel Newcastle Airport Hotel

You know what to expect in these kinds of chains. Nonetheless really friendly staff and nice clean room, with a comfy bed so cant really fault it. I only spent the 1 night for a work trip but would happily use it as a base again wen travelling for pleasure.

I feel compelled to write this review because I recently had a Covid related issue involving the Novotel Newcastle and I was astounded by the professionalism, efficiency and friendliness with which Paul Holmes and Michael Sutherland helped me to achieve an outcome with which I am delighted. From day one they were always prepared to take my calls or call me back quickly. My emails were always promptly answered and throughout the process these two gentleman made me feel like a valued Novotel client. I would certainly have no hesitation in recommending any hotel that was managed by either Paul or Michael. They display customer service at its very best. Kindest regards, Don Sweeney.

My booking was cancelled by Novotel in may last year. I am still awaiting my refund as THEY cancelled my trip I keep emailing the hotel to be told that the refund department are on furlough still. I had to give them a 1 just to continue with this rating if I could I wouldn’t have even gave them a rating.