Kensington House Aparthotel

Stayed here with husband and 3 children when we arrived. There had been a bit of a mix up with the booking so we were a bed short and room needed a little extra cleaning . This was around 6:30pm but the lovey lady housekeeper came and arranged a bed for my son and sorted out the extra needed cleaning , dust on top of headboards and outdoor area had cigarette ends on ground , Me and my partner were very impressed with the quick response from receptionists and house keeper, Apartments need a little updating but overall was not bad 6/10 for apartments 10/10 for reception and housekeeping

Oh dear what a mistake I made booking here...the place was advertised as no stag hen parties or groups...this is obviously so no families are put off...to start they charge for parking 15 a night but I wasn't bothered about that...what I was concerned about was the 250 bond I had to pay...this set alarm bells ringing...when I walked in the place first impressions were its a lovely spacious apartment...then I started to notice things...bar stool was completely broken and the other was scratched bad...the dining table had a 30 degree incline....the coffee table looked like Pablo escobar had been the last visitor and there was grease all up the cooker hood...I text to explain there was nothing left to break for my 250 but no one was sent in to clean...we had to do this ourselves....there was no cleaning products at all...and not enough cutlery for 2 nevermind 4 people....Jesmond itself is lovely so location was good but as for cleanliness I think covid knocked on the door and ran away scared...if you're staying here bring hazmat suits....terrible

The apartment was great! Very modern and stylish decor. Beds were comfortable and noise from the outside was very minimal. Staff was very polite and loved the complimentary items (water, milk, juice, cereal act).

Notification that the apartment was not available was given over the phone when we tried to check-in at the venue. A replacement at their Quayside apartments was offered, which at that stage we had no alternative but to accept. Staff were polite but unable/unwilling to offer any explanation or compensation. Complete reversal of the services we have previously received under previous ownership at this venue. Safer to avoid now on.

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