Dene Hotel

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This hotel rip you off and advertise as bed and breakfast to which they don't serve any food.They charge you twice for a damage waiver 1st through a company called superhog then a day or two before you arrive charge you again.The only decent room is the bathroom. This is one hotel i will never return to. The guy who apparently works here met us like he'd climbed out of a hedge backwards watching his phone and said oh i work here i might not look it but your room is upstairs.I would definitely recommend avoiding any hotel that has luke stays name attached. And just to clarify if you look at any reviews I've left over the years I've never left a bad review i always try to find the best wherever we stay and I'm sorry this place doesn't even deserve the 1* .

The hotel is under new management and I’ve to say waste of money No breakfast provided even though advertised as included, rude reception man greets you, checkout time different to advertised and hassle you to pay extra as a damage waiver AVOID like the plague!!! Room was Nat even hoovered No tea making Facilities except the kettle Run down faulty towers the best way to describe seriously Avoid!!!

A very disappointing stay at The Dene. We travel a lot and we have never been asked to pay a damage disclaimer before? We were offered an alternative of £500 deposit and a £10 admin fee. We were told the £500 would be returned in 14 days. This was not mentioned in our original booking a few months ago and we understand that they are under new management but this was a payment we were not expecting! We had loads of emails asking to verify our details (passport or driving license) and asking for the damage disclaimer. When we arrived we were told breakfast was not available even though this was part of our original booking. We were told to go on the high street and buy something. The room was not clean. Then to top it all off we woke in the morning to yet another email asking us to leave by 09:30 or earlier. Not friendly and not welcoming. I would not recommend this place to anyone I liked.

Had a lovely couple of days at this hotel with friends, is very clean and in a great location. Micheal is a lovely man and excellent host. Would Really recommend staying at this hotel. I would use again when in Newcastle.

Hi. I was to attend a Little Mix gig in Newcastle with my 9 yr old, and this was to be her first gig. We live in East Yorks (2.5 hrs away) and booked 2 rooms, for me, the wife and two kids at the OYO Dene hotel Newcastle, in June 21, 9 months before the gig date of April 22. 5 days before the gig, yes 5 days before! we received a Tel call to say they could not accommodate us, due to "circumstances beyond their control", which when pushed, they wouldn't expand on, so that left me with a mad scramble to try get hotel room(s) 5 days before our vist, which was the Easter bang holiday weekend! Everything was horrendously priced after. We managed to get an lovely Apar**ent hotel at Staybridge Suites for 3x the cost, which was lovely, but OYO can go to hell in future after this as it nearly ruined our daughter's gig and our short break! Look at the reviews for this company in Trustpilot and avoid like the plague!!! It looks like we avoided a horrible experience thankfully!

I travelled to Newcastle for a business trip and I mistakenly booked for 16th April instead of 16th March and I informed them about this, they didn't do anything. They never responded back also the never refunded anything. They exploited the non-refund policy because I don't see a reason why they wouldn't cancel and refund a month in advance for a genuine human error as a courtesy. The customer care is always the first in a business, this is first rule I follow being a business owner myself.

Had a fab stay, rooms were immaculate. Michael is an absolute gem, we will definitely be coming back! They were also very supportive of our night out antics which is always a win. Tell Michael we sent you!

The hotel is in a fabulous location, it is really clean and tidy inside and the rooms are very spacious and look recently refurbished. The staff were so friendly throughout our stay, we absolutely love Michael! We will definitely be returning. Miss you Michael :) love from the girls in room 29 x