Anonymous User
October 4, 2023
Let me start with the conclusion: I checked in in early October, and the air conditioner and phone in the room were broken, making it very cold all night. After going downstairs and communicating with the front desk many times, the staff just asked us to wait for it to get hot. After waiting for two hours without success, we changed the room. We were changed from the room with balcony to the disabled room without consent. After replacement, the air conditioner still didn't work and it was freezing all night.
After consulting the front desk for the second time, the front desk service provided us with hot water and bathrobes, which is worthy of praise. However, the air conditioner still blew cold air as always. In addition, the disabled rooms do not provide disposable supplies (which are available in the original room), and the facilities are generally relatively short, which is not in line with the usage habits of normal people.
, want to make a call and find that the room phone is broken? Even the housekeeping staff the next morning entered the room without permission and knocked on the door.
To sum up, is this what Newcastle’s number one hotel should look like? Everyone makes their own judgment.
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