Global36792380785
May 19, 2023
I booked a room for 12 days. The room was pleasant enough except that there was a thin glass door between mine and the next room which would have drunk(?) tourists coming in & out as late or early as 4 am. Very disruptive being that i was on a work trip. In 12 days my room was cleaned once but the coffee, tea & water was never restocked. I rented an ols SYM Atilla scooter for 3 days & would've kept it longer but it kept stalling & ran terribly. *I'm a mechanic. I know what I'm talking about. Im normally not one to complain. I've worked in the service industry for decades & this is my first time writing a review like this. However, one day i was in the shower and there's these shampoo pump bottles. The cap wasn't on very well and my hand was slippery so it came apart & fell & broke. I told them at the desk so I could get another. They never brought me another. Instead, at checkout time, they tried to charge me 4.5 days for the brokedown scooter & the evening desk guy started getting all belligerent about wanting 150,000vnd for the shampoo bottle. I left money for the room & tried to leave. My taxi showed up and as we put the luggage in the car, the desk guy starts threatening the driver & not letting him leave. He actually stopped us from going!! The poor driver was scared the guy was going to damage his car. Finally, after a big drama from the desk guy & him screaming at the driver, I got out of the car & gave him 150, 000 vnd & I told him he was shady & a crooked hood-rat. Its really a shame that things turned out this way because otherwise my trip to Nha Trang was lovely. Ive been a resident of Vietnam for over a year & this is this worst case of the "foreigner tax" I've encountered. It wasn't even about the money so mu as the staff did the absolute bare minimum & then had the audacity to act like that. His logic was "The bottle was intact when you checked in. Its your fault." Well, if I pulled the TV off the wall or broke furniture, I might agree. But to cause all that drama over approx $6 USD was absolutely unnecessary. Anyways....I will definitely come back to Nha Trang but I will never use that hotel or any of its affiliated brands. Good luck if you do & watch out for yourself