Hampton Inn Niagara Falls

Good breakfast

Visiting the falls, hotel was great…clean and location was perfect.

We checked in about 11pm after driving North Carolina. Upon getting into our room by hauling computers, equipment and a cart full of stuff that we need. To my amazement the room was filthy and the refrigerator was broken too! I called down to the front desk spoke to Alicia, brought all the issues to her attention. She stated she was the only one person herself running the hotel. She sounded annoyed and overwhelmed. She admitted that hotel's staff does not thoroughly cleaning each room after every guest, not even performing basic tasks such as vacuuming, dusting, mopping, or cleaning behind the bed. She gave us the option to move to another room which might be dirtier than the first one as there is no staff to check. We decided to stay and we had our stuff taken downstairs to put it in the refrigerator. What an inconvenience. To make matters worse, the manager, Joel Smith general manager,was called first thing in the morning and he was dismissive as it was okay that the room was dirty. He was unhelpful during our conversation, failing to address my concerns or provide any meaningful solutions as to how were we even assigned a dirty room to begin with. He changed our room then we moved the room was a not perfect but better than the first. We now had the problem that the safe was not working so we had to waste 2 hours waiting on the engineers to fix it that they had to get a new door for it. This is just the fact that I need to lock up my medication. I called Joel back and told him this is not acceptable he stated it is what it is! The engineers that came into our room stated that this was the worst hotel to stay in the NY side as management don’t care they just want to make the hotel profitable at the expense of the guest and cutting employees. In addition, we leaving the room the housekeeping was having a party laughing and carrying on. On the first floor one of the housekeeper was having an argument on the phone with someone with her ear buds on. The A/C was making a weird noise for two days. I woke up stepping into water coming out of the A/C. I went to check out two days earlier as I was really upset and Mr. Smith stated I can’t do anything about it. Again, with the hotel motto it is what it is. This just reinforces my belief that this hotel does not deserve to be associated with the Hilton brand and is not even worthy of being called a motel. Just because they remodeled the hotel with new furniture and accents it’s still a motel.

This Hampton is in a great location if you can walk up to a few miles a day. Most activities, restaurant's and Canada are within walking distance. The staff were great especially Peggy who ran the breakfast buffet. Good location good value I think you can't go wrong to stay here.