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Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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Positive reviews(32)
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Negative reviews(2)
Deehan
Grand Deluxe
Stayed in May 2024
Couples
12 review
4.2/5
Very Good
Posted on May 14, 2024
Great hotel and location but not necessarily a 5 star service for reasons as follows:
1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do.
2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him.
3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it).
4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock.
Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.
Response from Property: Dear Guest,thank you for choosing our Anantara Plaza Nice, and for sharing your detailed feedback with us, giving us the opportunity to further our team's training and to improve our guest service. While I am delighted to learn that you appreciated and enjoyed our beautiful, newly-renovated facilities and space, I extend you my warmest apologies for the inconsistencies you experienced throughout your stay. Our team's primary goal is to ensure that every guest lives a memorable experience, leaving with nothing but amazing memories, and I am sorry if we failed to offer a perfect moment of relaxation throughout your time with us. Your experience has been shared with our Management team, in order to deepen our trainings and enhance our standards of service. I hope you will soon give us a new opportunity to regain your trust in our brand and our Hotel, welcoming you back in our warmest and most luxurious "Anantara-style" hospitality. My warmest regards,Martina Caretta - Quality Manager
Guest User
Grand Deluxe
Stayed in Oct 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The front desk in hotel provide us a good service
Response from Property: Hello, thank you for your feedback. We are happy to hear that our front desk team provided good service, and we look forward to welcoming you back soon. Kind regards, Sabrina Botter - Training and Quality Manager
Guest User
Grand Deluxe
Stayed in Apr 2024
Couples
12 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Wow! What a hotel! Exemplary from start to finish and activities spectacular. Breakfast is expensive but well worth it! Definitely the hotel to stay at in Nice!
Response from Property: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your lovely feedback with us! We are delighted to learn that our service and hospitality exceeded your expectations, and we are looking forward to welcoming you back in our beautiful Hotel, My warmest regards,Martina Caretta - Quality Manager
Comet Love
Premium Panoramic Sea View With Terrace
Stayed in Oct 2023
Couples
1 review
4.2/5
Very Good
Posted on Oct 28, 2023
Brand new hotel (renovated)on posh street overlooking beautiful Côte d’Azur. Rooftop restaurant Seen is popular and buffet breakfast is amazing. Room is not that big like their booking photo but nice stay overall.
Response from Property: Dear guest,thank you for choosing our Anantara Plaza Nice, it was a pleasure to share our beautiful, recently renovated spaces with you! We are delighted to know you enjoyed our location and our services, with a special mention to our luxurious breakfast buffet (there is no better feeling than tasting our fresh pain au chocolat while watching the sun rising on the roofs of Nice!). We are looking forward to welcoming you back really soon in our gorgeous Hotel, My warmest regards,Martina Caretta - Quality Manager
Anonymous User
Grand Premium Garden View Room With Balcony
Stayed in Oct 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Dec 20, 2023
amazing place to be
Response from Property: Dear guest, thank you sharing your feedback with us! We are delighted to know our care and attentions exceeded your expectations, and we are looking forward to welcoming you back really soon in our gorgeous Hotel! My warmest regards,Martina Caretta - Quality Manager
Donny666
Premium Sea View Room With Balcony
Stayed in Apr 2024
Business travelers
44 review
5.0/5
Outstanding
Posted on May 2, 2024
Very good
Response from Property: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your feedback with us! It is a pleasure to learn that our service and hospitality exceeded your expectations, and we are looking forward to welcoming you back in our beautiful Hotel! My warmest regards,Martina Caretta - Quality Manager
Guest User
Grand Premium Garden View Room With Balcony
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The hotel is in a good location and the stay was good.
Although the check-in time was more than an hour late, I got a drink voucher.
Also, I lost a mobile phone in the hotel, and they found it in time and sent it back to China for me. The service was good.
Original TextTranslated by Google
Response from Property: Hello,Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely feedback with us! It has been a pleasure to welcome you, and we are delighted to learn that our hospitality and our service exceeded your expectations, giving our team the opportunity to create unforgettable memories with and for you. We are looking forward to welcoming you back to our beautiful Hotel.My warmest regards, Sabrina Botter - Training and Quality Manager
Guest User
Deluxe Room
Stayed in Jul 2024
Travel with friends
4 review
2.5/5
Posted on Jul 18, 2024
The room cleaning is so bad for such an expensive room rate. On the second day, they forgot to put coffee cups, coffee capsules, and breakfast delivery cards. On the third day, they forgot again. What's even more outrageous is that the shower head was broken and was placed directly on the sink... Every time I come back from the beach, I have to call to tell them about these small things. I stayed for 5 days and 4 nights, and there was no sign of cleaning the bathroom floor and the bedroom floor
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of your room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Lorena Cuartero - Hotel Manager
Guest User
Grand Premium Sea View Room With Balcony
Stayed in Oct 2024
Solo travelers
16 review
4.0/5
Very Good
Posted on Dec 2, 2024
Well, how should I put it? It's not bad, but don't have too high expectations. The location is a bit slanted and you can't see the sea directly. The room is very new. The price is high.
Original TextTranslated by Google
Response from Property: Hello, thank you for your feedback. We are happy to hear that you enjoyed our new rooms, however we apologise that we did not meet expectations with the location, pricing, and view. We hope that you will give us another chance in the future to welcome you again. Kind regards, Sabrina Botter - Training and Quality Manager
Guest User
Premium Sea View Room With Balcony
Stayed in Oct 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 24, 2024
The French service attitude is good, but the efficiency is average. The hotel did not provide slippers, and they were delivered an hour after I called. In addition, the toiletries are the hotel's own brand, but the quality is average, which is not in line with the hotel's positioning.
Original TextTranslated by Google
Response from Property: Hello, Thank you for your feedback. We are happy to hear that you enjoyed our service attitude, however I apologise for the efficiency issues regarding the slippers and the quality of the toiletries. We do appreciate you taking the time to give us feedback on this and reviews your points internally. We hope to welcome you back soon. Kind regards, Sabrina Botter - Training and Quality Manager
Guest User
Deluxe Room
Stayed in Apr 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Jun 30, 2024
The room is not big, but very comfortable, and the breakfast is delicious! The sea view on the restaurant balcony is also beautiful! The paintings in the lobby are beautiful! It is very convenient to go shopping nearby, just around the corner.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely review with us! We are delighted to learn that our service and hospitality exceeded your expectations; it has been a pleasure to have you as our guest, and we are looking forward to welcoming you back in our beautiful Hotel. My warmest regards, Lorena Cuartero - Hotel Manager
Yaoshuiges
Deluxe Room
Stayed in Feb 2024
Solo travelers
63 review
3.0/5
Posted on Mar 7, 2024
I traveled to Nice alone and stayed for 6 nights. I was given a room at the end of the corridor.
There is no view from the windows, and the smell in the corridor is very strong and unpleasant.
Everything else is fine.
Original TextTranslated by Google
Response from Property: Dear Mr. Yaoshuiges , Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us – every review is precious, as it gives us the opportunity to improve our service. We are saddened to know that our room seems to not have been up to our usual standards of excellency and, for this, I extend you our most sincere apologies. I hope you will soon give us another chance to welcome in our warmest “Anantara” style, in order to create the most beautiful, positive memories with and for you. In the meantime, I remain available to you shall you wish to share any further details of your experience.My warmest regards, Martina Caretta - Quality Manager
Caobili
Grand Deluxe
Stayed in Feb 2024
Family
36 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The best hotel in this self-driving trip. I stayed for four nights and the price was half cheaper than during the peak season. Much better than the Indigo where I stayed in Milan during the itinerary. Downstairs is the famous street, including Hermès. Parking is relatively expensive. If you leave it to the hotel, it costs 58 euros a day, with parking and pick-up service. Parking in the Indigo public parking next door only costs 38 euros. The hotel facilities are very new, one of the few high-end newly renovated hotels in Nice. Breakfast has a la carte, egg rolls, omelettes, etc., and the service is attentive.
Original TextTranslated by Google
Response from Property: Dear Mr. Caobili, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us! We are delighted to know our location, beautiful spaces, and services exceeded your expectations, and we are looking forward to welcoming you back in our gorgeous Hotel! My warmest regards,Martina Caretta - Quality Manager
Xinzhizhongzhou
Grand Deluxe
Stayed in Jul 2024
Couples
20 review
4.0/5
Very Good
Posted on Jul 24, 2024
The hotel is in a good location, but the facilities and hygiene are not up to the standards of high-end hotels. There is a certain gap and the cost performance is not high
Original TextTranslated by Google
Response from Property: Dear Mr. / Ms. Xinzhizhongzhou, Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us – every review is precious, as it gives us the opportunity to improve our service. We are saddened to know that our service seem to not have been up to our usual standards of excellency and, for this, I extend you our most sincere apologies. I hope you will soon give us another chance to welcome in our warmest “Anantara” style, in order to create the most beautiful, positive memories with and for you. In the meantime, I remain available to you shall you wish to share any further details of your experience.My warmest regards, Lorena Cuartero – Hotel Manager
Peiyusanbudemao
Suite Sea View With Balcony
Stayed in Apr 2024
Family
9 review
0.5/5
Posted on May 6, 2024
This hotel is a very poor value for money, it can only be considered a boutique hotel at best. I spent more than 9,000 a night, and it felt like staying in a high-end Home Inn. The water pipes started rumbling as soon as the faucet in the bathroom was turned on. I booked a suite, but the best they did was to make a bed for me on the sofa in the hallway. There was not even a socket in the entire hallway, and I had to unplug the TV power cord to charge my phone. The breakfast experience was also terrible. I didn't even take a photo of the hotel because there was really nothing worth taking a photo of. I booked a sea view suite, but it turned out to be a first-line (gap) sea view room. I still don't recommend hotels under Leading Hotels in the future.
Original TextTranslated by Google
Response from Property: Dear Guest,thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your detailed feedback with us - reviews like yours are precious, as they allow us to constantly improve our guest's experience. First of all, I extend you my warmest apologies for the inconveniences and inconsistencies you experienced throughout your stay - we strive every day to abide by the highest standards of service, and I apologize if we did not meet your and our standards throughout your stay. Please, rest assured that your feedback has been shared with our managers, in order to review your experience and use it as training opportunity for our team members.I remain completely at your disposal shall you wish to share further information with me, and I truly hope you will soon give us another opportunity to welcome you in our truest and warmest "Anantara style" hospitality. My warmest regards,Martina Caretta - Quality Manager