Le Dortoir Boutique Suites

The best

Very lovely hotel with super friendly and helpful staffs. Location is super central where you have so many nice restaurants and do shopping downstairs. Also, very close to the beach :) interior of the room is very cute and stylish. The only down side is the stairs walking up to your floor if you have heavy luggages, but luckily the lovely staffs would offer to help to take the luggages for you! :D would definitely come back to this hotel!

It was very excellent stay. Thank you for your kindness and helpfulness.

Nice fresh room, good beds. Fresh room, near restaurants, beach and shopping. Nice friendly stuff. Nothing to complain. We loved it and could come again. Quiet room. Room was cleaned every day. Nice breakfest restaurant near by. Helpfull stuff.

Background: I made a reservation for a double room at Le Dortoir Boutique Suites through ******* on February 9th, 2024, for my vacation trip to France. The reservation was for a two-night stay from March 16th to March 18th. I received an email from the hotel confirming my reservation and providing access codes and room details, as expected and normal on March 17th. The Hotel: Both the ******* website and the official hotel website clearly stated that the double rooms at Le Dortoir Boutique Suites offer individually controlled air conditioning. I have attached screenshots of the relevant information from both sources for your reference. The Stay: On the day of our arrival, March 16th, 2024, at approximately 5:00 PM, we checked in at the hotel and were assigned Room 201. Upon entering the room, we immediately discovered that the air conditioning was not functioning and without using any of their facilities inside the room. We prompt reported to the front desk immediately and request for another double room equivalent to the room with air-conditioning working, which was an ordinary request i guess. The front desk then say their hotel was full and required to ask his manager(“Manager”) for further assistance that they might offer to help. We left the hotel to explore the nearby area, returning at around 6:45 PM before the reception closed. We hoped for a positive update, but to our dismay, the front desk informed us that their hotel was fully booked and no alternative double room with a functioning air conditioning system was available. Their suggestion to open the window and disregard the need for air conditioning at the current weather was both impractical and unacceptable. We explained that pest might enter our room and the air-conditioning outdoor unit was noisy. Therefore, we asked why we need to accept this room even we booked and fully paid one month ago, sufficient time was allowed for any re-arrangement and advance notice to us through communication channel, e.g. email. We expressed our disappointment and frustration, emphasizing that we had booked and paid for a room with air conditioning well in advance. We also highlighted that the hotel should not have sold a room if it was not ready or did not meet the advertised facilities. Regrettably, the staff offered no satisfactory solution and refused our request for a partial refund. They directed us to contact ******* for any compensation. What ******* offer, of course, was the ******* Reward as a partial compensation for our poor stay experience and for enjoyment for next stay using *******. And the Hotel agreed we are able to change our room for the next night stay (17 March 2024, Sunday). Therefore, we can only accept the offer from both ******* and the Hotel without any choice. However, upon entering Room 201, we discovered various maintenance-related issues, including dirty pillows, a shower room door that could not be fully closed, missing lighting in shower room, and a non-functional

These hotel rooms are beautiful! Located in the perfect and most central part of Nice. Great views and the hosts are also so lovely! 100% recommend to anyone who is going for a short break to Nice Large rooms with a steam room and large bath overlooking the city! Only thing is, you struggle to find the front door in the street as there are no signs on it for the hotel rooms. We will love and cannot wait to return!

These boutique suites are our favourite place to stay in Nice , from there individual styled suites to the best location right in the middle of the bustling square minutes from beautiful promenade and the charm of the old town you have everything on your doorstep . For us it’s staying in pure luxury with the highest standards of decor thought out ! We stay in a deluxe suite with a wrap around balcony views from every window it’s just perfect can’t wait to return 🇫🇷🙏