CHANGHYUN
December 25, 2023
Breakfast is the same menu every day and is not tasty. In particular, I think the quality of the rice is unbelievable in Niigata.
I was worried because the elevator was old and sometimes malfunctioned.
The bed was in worse condition than a typical love hotel, with a basin-like depression in the middle, which was then filled with folded towels and then covered with a sheet!
I politely left a letter expressing my dissatisfaction, but the staff member made a mistake and the bed was not replaced!
I was staying alone and had a friend visit in my room, but I was asked to pay an additional fee for that person. Of the 4 nights I stayed there, I never stayed there for even one night!
The toilet had been renovated and although it was small, it was clean and comfortable to use. I would like to thank the staff who clean the room!
I don't think I'll ever use this hotel again, but thank you for your help!
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