Anonymous User
August 16, 2024
I couldn't go because of passport and time reasons, so I communicated the situation with the customer service in advance and asked for negotiation. In the end, the hotel's attitude was very strong and they said they would not refund or negotiate! Then I'm very curious. Why did you deduct my fee for one day and I tolerated it but didn't refund it the next day? Just because you are overseas, you can do whatever you want? Also, I am just an overseas student. I saved up my living expenses to book a hotel reservation. I wanted to give my girlfriend a surprise, but the hotel was so ruthless. It was really sad. Am I spending money to buy pain? Why is your hotel so ruthless? ? ? ? ? Also, I didn’t consume anything from your hotel. I didn’t even go there, so how could I spend it?
Service: 😩😩😩
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