Top rated hotels in North Charleston

Aloft Charleston Airport & Convention Center
3.2/5104 Reviews
I had to ask for room changes 3 times by the time I checked in. First room smelled like eggs, second room had a couch/bench with stains in it. I asked Kendra for a room change the second time because the room was dirty and I didn’t feel comfortable staying in that room. The third room, she let me take a look at the room before agreeing to it. I scanned the room and found it relatively clean so I took the room. As I was settling in, I dropped my phone by the bed and nightstand and when I went to pick up my phone, I saw that there was a lot of debris, and there was more of it under the bench. There was also a plastic packaging for something, must’ve been left behind by the previous guest and wasn’t cleaned up. The bathroom toilet paper holder was also broken but I wasn’t able to discern that just by looking at it. When I spoke with Marriott’s customer service representative, Jane, I was told that I shouldn’t tell people that the room is fine and then change my mind and complain. There’s nothing that Marriott can do since I booked the reservation using a third-party website that offered military discounts, but the rooms should be clean regardless of what method of reservation anyone uses. I wasn’t under the impression that I needed to thoroughly investigate if the room I was in had been cleaned properly upon my arrival. Not sure how this is following Marriott International’s Commitment to Clean. As I’m writing this in the very room that I complained about, I’m also seeing webs in the corners of the ceilings. The room is disappointing but the manner in which Marriott and its associates addressed the situation is even more appalling. We will not be staying with Marriott in the future and encourage others to seek better accommodations when visiting the area.

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