Hotels Near Billing Road East Allotments in Northampton

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Really easy when checking in, staff were very friendly and helpful. Even though we had booked without breakfast, they still gave us all the times in case we changed our mind as well as the times for the food and the bar. The room was clean and just what we needed for a getaway. Plenty of space and it had really good space to store our belongings away. Good amount of plugs, especially having one either side of the bed. Bathroom was clean and a really good size. Wifi was included, which made it more appealing as usually when we go away we have to pay extra!

Clean room, good breakfast and good service. Will return when visiting again.

Having recently discovered The Falcon had gone through a massive transformation, we decided to book Sunday lunch at Eyas restaurant at the Falcon Hotel. The car park is large, well maintained, and in the shadow of the beautiful hotel. You are greeted as you enter and temperature taken as per the norm these days. You then go through a series of little lounges to the restaurant, all part of the hotel seating and resting areas, beautiful. The restaurant is large and the decorating is amazing. The menu is quite small but everything is cooked and prepared perfectly. We had roast beef main courses, preceded by pig cheek, salt baked celeriac and another starter. When they were served, there were about 4 staff doing the serving, one holding the tray of food, another serving etc. So nicely done. The starters have all kinds of goodies with the dish, hints of and touches of which make the dish amazing. The beef melted in your mouth. Individual pots of cauliflower cheese. Nothing too much of a problem. We had the chocolate dessert, can't remember the name, and the cheese board. Truly wonderful. Yes it isn't cheap, but this is fine dining, not just a £20 Sunday roast. You are made to feel special, and makes for a special occasion. If I didn't live so close it would be a great place to stay, the hotel looks so inviting and the staff so friendly. Will definitely come back. Enjoy

All the rooms I've stayed in over the number of weeks I've been working away have been clean and tidy. The staff are very friendly and happy to help with anything. However, one member of staff called Les goes above and beyond his duties which is greatly appreciated. Les quickly noticed during my first stay that on a morning I have 3 heavy boxes containing work equipment that I have to take to take too and from work. Les took it upon himself to remember the time I leave for work so gets ready to open the doors in advance and helps me carry my boxes to my van. He is such a friendly man who obviously takes pride in his job and always puts the customers first. It’s my pleasure to have met all the staff but Les in particular. In my opinion Les should be the first in line for any promotions on offer at the travel lodge.

Stayed here for a couple of nights and it was great. Spacious room with a fridge and safe nice big tv also a digital radio and a very good aircon unit to keep things cool in the heat. Nice coffee pod machine with a choice of pods also tea bags and coffee bags and biscuits- Nice comfy corner seat with foot rest and an office chair at desk and wooden seat in front of mirror- Very nice soaps in bathroom Hand soap Shower gel and shampoo Body location These were lovely and used morning noon and night- You can purchase them when you leave if you wish to take home - You also get fluffy robes and slippers and night mask and pillow spray Trouser press came in handy Dinner was great a delicious Burger and a crunchy lamb starter - The bed was super comfy Breakfast was also delicious I recommend the eggs Benedict they were perfect you also get a help your self area with pastries bread cereal fruit etc All the staff were helpful informative friendly and enthusiastic 10 out of 10 Nice décor though the hotel A nice spa area with steam room sauna big jacuzzi and a pool- Nice outdoor area to sit and have a drink if the weather is nice - I could go on A great experience from start to finish Plenty of parking and pubs shops supermarkets within walking distance 10 out of 10 5 stars Next time we are in the area this is where we will be staying .

This was a last minute booking, literally got to the hotel and crashed and the woke up early in the morning and was out of there. Did not really get to check out the hotel but did the job. Oh and their breakfast is good.