Number 82 the Unthank

A potentially lovely little serviced accommodation. Superficially tidy but everything a bit tired and grubby. No hairdryer, stale refillable bottles of toiletries, crusty bits around the taps etc. It is so close to being gorgeous; it just needs a bit of love! The noise from the pub over the road was pretty bad but that’s to be expected during graduation weekend. The concierge at the desk was very pleasant and I feel bad giving this review but it is honest.

This is our third visit - Number 82 is great value for money and because each room has its own kitchen there’s extra flexibility for your stay. It’s in a brilliant location for amenities and pubs/restaurants and there’s also free parking on site. Each time we’ve stayed we’ve received wonderful customer service from Hannah and Steve who go over and above to make sure you have what you need.

We normally stay in the Premier Inn but booked Number 82 Unthank as an alternative as it is a fully catered apartment. What made it so good was a few days before our visit Hanna the concierge from the apartments called to see if we needed anything for our visit such as groceries or even breakfast. She explained a few of the places around Norwich to visit to make our stay more interesting. This was a level of service that you would expect from a top hotel not a self catered apartment. Upon arrival we checked in and got our room key. The room was beautifully located and spotlessly clean, we had a large walk in shower and a kitchen with fridge, oven, microwave and hob. The town centre is just a 10 minute walk and there is onsite parking which is free for guests making this the perfect location. We shall definitely be booking again for our next visit to Norwich, thank you Hannah for helping make this our go to place to stay.

Had a lovely stay in the Norwich Puppet Theatre! Hannah was amazing and gave me so much information and offered advice for our stay, providing us with bus times to help with our journeys and also offered to get us a list of local restaurants for our stay, to make things easier for us. Alfie was also amazing and we felt so welcome when we arrived! The room was so nice and had everything we needed! Self check in and out was so easy which made things hassle free! Such a luxurious stay! Plus the bed was soo comfy! We will definitely be back! Thank you

The room was lovely, clean and everything I needed provided, except a coffee maker, but I brought my own! The location was conveniently near the centre of Norwich with free parking and plenty of shops, bars and restaurants nearby. The concierge was really polite and helpful. I’ll be back, thank you

Really good concept ... Nicely appointed apart-hotel. Rooms are comfortable and tastefully decorated. Easy to get into city centre and free parking is a bonus. Concierge are very helpful, especially Alfie who was brilliant. Would definitely book again. Also, book direct rather than through affiliate sites ... Best rates.

Very good staff very helpful lovely rooms if I had 1 fault we couldn’t get the thermostat to work in the room to turn the heating up so the room was a little bit chilly

The Unthank 82 is a fantastic and luxurious place to stay, everything you need is on hand and the concierge service is second to none. Our stay was absolutely 5 star very spacious and comfortable and look forward to staying there again very soon.

Cleanliness could have been better but the biggest issue was no heating or hot water for the 2 nights we were there which totally ruined the weekend. Honestly if you are going to visit in the area I would say, don’t waste your hard earned money, stay elsewhere. Definitely not worth the cost or the risk of having cold showers during your stay. I complained to the manager on our departure who has since sent me an email offering us a free 3 night stay as compensation. My answer I’m afraid will be ‘no82nothanks’.