To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.3
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All reviews(61)
Positive reviews(58)
Reviews with photos/video(14)
Clean and tidy(13)
Great service(13)
Located downtown(12)
Convenient location(11)
Easy to get around(9)
Negative reviews(3)
Ernest Mak
Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Swift and prompt check in. The staff is very helpful and friendly. Room is clean and tidy. The bathroom is very spacious and ergonomically comfortable. The location is superb right in the center of the city center where all the activities and attractions are.
wayne0209
Accessible Double Room
Stayed in Sep 2024
Couples
34 review
4.0/5
Very Good
Posted on Sep 10, 2024
There is some smell in the washroom but it is not a big deal and it is acceptable.
Anonymous User
Family Room
Stayed in Sep 2024
Family
8 review
3.7/5
Posted on Sep 30, 2024
Convenient location.
Easy check-in and check-out.
Friendly staff
Serbay
Family Room
Stayed in Dec 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Dec 10, 2024
Overall cleanliness was good, however there was a visible stain on one of the pillows. Having a separate ironing room on each floor and everything ready to start ironing made my job much easier. There were no hand towels in the bathroom, so I had to use the body towel to dry my hands. Overall I was very pleased and it will definitely be a hotel I plan to stay at when I come back.
arielatreyu
Twin Room
Stayed in Nov 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Nov 18, 2024
Very good location. Very clean. Basic tea and coffee amenities. No decaff or sugar options. Very good customer service. Would stay again.
Tsui
Family Room
Stayed in Oct 2024
Solo travelers
16 review
4.0/5
Very Good
Posted on Oct 31, 2024
Good location. 10-15 mins walk from train station. Good attitude of staff. Basic amenities available
GM080
Accessible Double Room
Stayed in Sep 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Sep 12, 2024
We were allocated a double room. Things were fine. At the last day, there was water noise from the roof. It was certain there was a leak on the water pipe on the roof which was causing sound. Be clear that there was no leaking in our room, only the sound which was certainly irritating. I complained to the front desk. They came and decided to shift my room along with complementary drinks as it was out of hours to fix it.
Keith miles
Twin Room
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Very helpful staff.The room was clean ed every day
This hotel is in a good location. One stop on tram to railway station one stop to market place
..... plenty of pubs and restaurants within walking distance
Winwin Mak
Accessible Double Room
Stayed in Oct 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Lovely central hotel.good value for money Very modern inside. Easy check in.
Delphine
Family Room
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 22, 2024
The staff were so nice and polite . They allowed us checked in before the check in time absolutely good. Enjoyed our stay there and the breakfast was amazing.
Guest User
Double Room
Stayed in Oct 2024
Couples
5 review
3.7/5
Posted on Oct 22, 2024
Good location and reasonable price. Room quite old.
WallaceMatt
Twin Room
Stayed in Jul 2024
Business travelers
5 review
3.7/5
Posted on Jul 16, 2024
Always good stayed a few times now central to town centre and most bars etc
JMCh
Double Room
Stayed in Sep 2023
Couples
26 review
3.2/5
Posted on Sep 15, 2023
Great location but so so otherwise. Next door to a tesco express
Sharvil Vora
Accessible Double Room
Stayed in Jan 2024
Business travelers
3 review
2.7/5
Posted on Feb 20, 2024
The hotel was nice however the bed wasn’t quite comfortable and the room was dull lighted, and the hot water in the bathroom wasn’t quite upto the mark for a cold weather environment
Taskmaster
Double Room
Stayed in Jan 2024
Solo travelers
1 review
1.7/5
Posted on Jan 19, 2024
They cancelled my booking and I had to book again paying extra price. There were no slippers and toothpaste, toilet rolls were used.