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Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(695)
Positive reviews(626)
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Delicious breakfast(61)
Easy to get around(46)
Convenient parking(44)
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Located downtown(15)
Perfect for business trips(7)
Stayed multiple times(4)
Negative reviews(69)
Guest User
Business Twin Room
Stayed in thg 1, 2023
Family
21 review
5.0/5
Outstanding
Posted on 28 thg 1, 2023
The hotel is located in the downtown area of Hengyang. It is convenient to park and eat. The breakfast is good and quiet at night. Good value for money, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Feikai
Business Twin Room
Stayed in thg 1, 2023
Family
6 review
4.2/5
Very Good
Posted on 27 thg 1, 2023
After climbing Hengshan, stay in the urban area for one night before going home. I finally chose this hotel. The hotel room is on the 9th floor. It is quiet to sleep at night. The room is big enough and the hygiene is good. It is much better than staying in the Hengshan scenic area last night. Others The service is okay. The downside is that the Wifi signal is relatively poor, and basically you can't open the webpage. The hot water is not too hot, and it is barely enough when you turn it on to the hottest. It may be better if it can be heated up a little more.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! We have reported the problem of hot water not too hot to the engineering department. The wireless has also been rectified, and the current Wi-Fi signal strength has been tested to achieve effective coverage. I believe that if you come to the store again, you will not be troubled by these problems again, and look forward to your next visit!
Guest User
Business Twin Room
Stayed in thg 1, 2023
Family
3 review
5.0/5
Outstanding
Posted on 27 thg 1, 2023
I booked the hotel for 2 days in a row. Because I didn’t feel good on the first night, I changed to another room the next day. It felt good. There was a big bathtub. The 2 children had a great time. Breakfast will be included tomorrow, so I don’t know how the breakfast will be. ,Be evaluated
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Response from Property: 親愛的客人,對於您反饋的衞生問題,我們表示非常抱歉!一直以來,我們都非常重視客房衞生,也把大部分的時間都投入到衞生檢查中。您此次描述的衞生情況,極不應該發生!我們已經嚴格要求客房清掃人員更加註重衞生細節,保證客房通風良好!感謝您花時間給我們提出寶貴的意見。
Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!