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Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(658)
Positive reviews(590)
Reviews with photos/video(121)
Delicious breakfast(66)
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Friendly front desk staff(33)
Located downtown(6)
Stayed multiple times(5)
Negative reviews(68)
Guest User
Business Twin Room
Stayed in Jan 2023
Family
21 review
5.0/5
Outstanding
Posted on Jan 28, 2023
The hotel is located in the downtown area of Hengyang. It is convenient to park and eat. The breakfast is good and quiet at night. Good value for money, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Feikai
Business Twin Room
Stayed in Jan 2023
Family
5 review
4.2/5
Very Good
Posted on Jan 27, 2023
After climbing Hengshan, stay in the urban area for one night before going home. I finally chose this hotel. The hotel room is on the 9th floor. It is quiet to sleep at night. The room is big enough and the hygiene is good. It is much better than staying in the Hengshan scenic area last night. Others The service is okay. The downside is that the Wifi signal is relatively poor, and basically you can't open the webpage. The hot water is not too hot, and it is barely enough when you turn it on to the hottest. It may be better if it can be heated up a little more.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! We have reported the problem of hot water not too hot to the engineering department. The wireless has also been rectified, and the current Wi-Fi signal strength has been tested to achieve effective coverage. I believe that if you come to the store again, you will not be troubled by these problems again, and look forward to your next visit!
Guest User
Business Twin Room
Stayed in Jan 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 27, 2023
I booked the hotel for 2 days in a row. Because I didn’t feel good on the first night, I changed to another room the next day. It felt good. There was a big bathtub. The 2 children had a great time. Breakfast will be included tomorrow, so I don’t know how the breakfast will be. ,Be evaluated
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Anonymous User
TWIN ROOM
Stayed in Oct 2021
Business travelers
1 review
1.7/5
Posted on Oct 18, 2021
The West Lake Hotel can't really be called a four-star upscale hotel. After I entered, I just wanted to sit on the bed, and I saw the rubbish between the two beds. I suddenly felt that there were countless bacteria climbing and flying on and around the bed. The TV remote control can't be pressed no matter how you press it, the wallpaper is dirty and old, and the bottom half of the shrinkable curtains in the bathroom are all mildew. On the second day of the buffet, guests at the next table ate a thumb-sized spider in the noodles. The cantaloupe I ate was bitter, and the dragon fruit was spoiled. I have placed so many orders on Ctrip, and this is the first time I wrote a bad review on Ctrip. The West Lake Hotel wants to continue to open, but it is not a little bit of rectification.