Xihu Hotel

Xihu Hotel Reviews

Xihu Hotel

No. 66 Changsheng Middle Road, Shigu District, Hengyang, Hunan, 421001, ChinaView Hotel Details
Xihu Hotel
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Xihu Hotel Guest Reviews

4.2/5
695 review
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(695)
Positive reviews(626)
Reviews with photos/video(133)
Delicious breakfast(61)
Easy to get around(46)
Convenient parking(44)
Friendly front desk staff(32)
Located downtown(15)
Perfect for business trips(7)
Stayed multiple times(4)
Negative reviews(69)
Guest User
Business Twin Room
Stayed in thg 1, 2023
Family
21 review
5.0/5
Outstanding
Posted on 28 thg 1, 2023
The hotel is located in the downtown area of Hengyang. It is convenient to park and eat. The breakfast is good and quiet at night. Good value for money, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Feikai
Business Twin Room
Stayed in thg 1, 2023
Family
6 review
4.2/5
Very Good
Posted on 27 thg 1, 2023
After climbing Hengshan, stay in the urban area for one night before going home. I finally chose this hotel. The hotel room is on the 9th floor. It is quiet to sleep at night. The room is big enough and the hygiene is good. It is much better than staying in the Hengshan scenic area last night. Others The service is okay. The downside is that the Wifi signal is relatively poor, and basically you can't open the webpage. The hot water is not too hot, and it is barely enough when you turn it on to the hottest. It may be better if it can be heated up a little more.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! We have reported the problem of hot water not too hot to the engineering department. The wireless has also been rectified, and the current Wi-Fi signal strength has been tested to achieve effective coverage. I believe that if you come to the store again, you will not be troubled by these problems again, and look forward to your next visit!
Guest User
Business Twin Room
Stayed in thg 1, 2023
Family
3 review
5.0/5
Outstanding
Posted on 27 thg 1, 2023
I booked the hotel for 2 days in a row. Because I didn’t feel good on the first night, I changed to another room the next day. It felt good. There was a big bathtub. The 2 children had a great time. Breakfast will be included tomorrow, so I don’t know how the breakfast will be. ,Be evaluated
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. West Lake Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. West Lake Hotel looks forward to your coming again!
Anonymous User
Business Twin Room
Stayed in thg 11, 2024
Solo travelers
1 review
3.3/5
Posted on 20 thg 11, 2024
就在南華大學附近,走路20分鐘左右,房間面積算比較大的,價格不高,但是衞生條件確實堪憂,一進門就發現地毯上面明顯還有一簇頭髮,讓重新打掃了一下,結果發現房間居然還有煙頭,床上有短頭髮,衞生間抽屜裏有頭髮。
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Superior Twin Room
Stayed in thg 11, 2024
Business travelers
1 review
1.0/5
Posted on 23 thg 11, 2024
酒店環境非常差,地毯很臟還有不明污漬,四件套全是破損的,不知道用了多少年還捨不得換,被芯全是發黃的,開個空調還沒熱風,説是統一開主機,真夠離譜,沒住過這麼差的酒店,避雷
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6/9
Response from Property: 親愛的客人,對於您反饋的衞生問題,我們表示非常抱歉!一直以來,我們都非常重視客房衞生,也把大部分的時間都投入到衞生檢查中。您此次描述的衞生情況,極不應該發生!我們已經嚴格要求客房清掃人員更加註重衞生細節,保證客房通風良好!感謝您花時間給我們提出寶貴的意見。
Guest User
Business Twin Room
Stayed in thg 12, 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on 17 thg 12, 2024
房間很大很寬敞,也很乾凈,住的很舒服。工作人員態度也很好,住的很滿意。位置也很好離解放路很近去哪裡都很方便。
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Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Jixiang-ruyibao
Business Twin Room
Stayed in thg 11, 2024
Business travelers
78 review
5.0/5
Outstanding
Posted on 22 thg 11, 2024
性價比很高,尤其需要稱讚的是早餐。很豐盛,很不錯,特別適合商務家庭,特別好,特別好,特別好。非常好,性價比太高了。
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Response from Property: 非常感謝您的入住體驗,您的嘉獎猶如一股暖流,推動我們,點燃我們,感謝您的鼓勵,我們一定會做的更好。希望能再次給您帶來不期而遇的温暖!祝生活愉快!生活甜蜜。平安健康,萬事如意。
Guest User
Business Twin Room
Stayed in thg 11, 2024
Family
2 review
5.0/5
Outstanding
Posted on 8 thg 11, 2024
老酒店了感覺還不錯,就是很多設施繼續改善,維護工作得做好,早餐的品種不算很多但還吃的飽就是時間在久一些就更好了
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Response from Property: 非常感謝您的入住體驗,您的嘉獎猶如一股暖流,推動我們,點燃我們,感謝您的鼓勵,我們一定會做的更好。希望能再次給您帶來不期而遇的温暖!祝生活愉快!生活甜蜜。平安健康,萬事如意。
Guest User
Superior Twin Room
Stayed in thg 11, 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on 4 thg 11, 2024
雖然酒店看起來有點舊了,但總體還行,出行交通都很方便。有點迷惑的是,這裏的水還限量收費,不過樓下就有便利店挺方便的
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Business Twin Room
Stayed in thg 10, 2024
Couples
11 review
3.8/5
Good
Posted on 6 thg 10, 2024
設施:酒店設施還可以,房間住的也比較舒適的。 衞生:還是比較乾淨的。 環境:下樓周邊商店,走1公里可以到解放路商圈,吃飯方便。 服務:還可以。
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Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Business Deluxe Single Room
Stayed in thg 10, 2024
Family
1 review
4.6/5
Great
Posted on 3 thg 10, 2024
房間衞生好,衞生間一次性用品齊全,會發放早餐券,早餐品類多 因為是2013年裝修的了,裝修比較舊,但設施功能都正常,沒有發現有老舊損壞的東西
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Response from Property: 親愛的貴客,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Xiaozhuheshui
Superior Twin Room
Stayed in thg 8, 2024
Family
98 review
2.7/5
Posted on 8 thg 9, 2024
綜合評價勉強及格的酒店,位置在老城區比較中心的地方,挺方便的。 早餐雖然看起來並不精緻,餐廳環境和秩序也稍顯臟亂,但不難吃,餐的品類相對這個實惠的價格而言,也還算豐富。 房間很大,有點潮濕,部分地方看起來有點臟,勉強在接受範圍之內,性價比倒是可以的。 但酒店餐廳和大門的一些宣傳標語教訓味兒,甚至訓斥味兒,實在太強,令外地人非常無語,什麼“食不盡則多蠅”之類讓人犯惡心的我就不計較了,畢竟有的學生食堂也這樣,這都能忍。 但大門口滾動字幕上,竟然還有“**未成年人****,法理不容”這種標語……我個人覺得這種事吧,好人、正常人一輩子都不可能幹,基本上想都不可能想,實在是用不着這麼激烈的提醒。 你們本可以説“呵護祖國的花朵,打擊針對未成年人的fz行為”,温和提醒大家文明守法……而不是用激烈的文字措辭掛在正門顯眼處,對着守法公民“大喊大叫”“懟臉開大”,並不是所有人都那麼喜歡聽貴領導們的“教育”,要注重方式方法呀!我的一點小建議,愛聽不聽吧。
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Response from Property: 親愛的客人,感謝您入住西湖飯店,並提出寶貴意見與建議。您的意見我們將傳達給酒店相關部門,期待您下次入住時奉上更為愉悦的入住體驗。再次向您的惠顧與建議致謝!
Guest User
Business Twin Room
Stayed in thg 10, 2024
Solo travelers
79 review
5.0/5
Outstanding
Posted on 13 thg 10, 2024
在市中心,周圍交通便利,酒店設施齊全,乾淨衞生,早歺很豐盛可口,服務也很到位,國慶假期這個房價太實惠了
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Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的服務體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您的光臨!
Xxxxchengchengchengcheng69
Business Twin Room
Stayed in thg 9, 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 10 thg 9, 2024
不錯,交通方便。不錯,二樓的酒店早餐很nice。睡的很不錯,挺安靜,酒店床很舒服,如果下次還來,一定還會選擇這家
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Response from Property: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,凱嘉西湖飯店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開!事事如意!
Guest User
Business Twin Room
Stayed in thg 10, 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 24 thg 10, 2024
環境還不錯!性價比高!早餐種類豐富!安靜!睡得香!推薦給大家!
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Response from Property: 非常感謝您的入住體驗,您的嘉獎猶如一股暖流,推動我們,點燃我們,感謝您的鼓勵,我們一定會做的更好。希望能再次給您帶來不期而遇的温暖!祝生活愉快!生活甜蜜。平安健康,萬事如意。