Nova Lima Hotels with Gym

My stay at the Mecure was great. The rooms are of great quality clean. Great bed. I had an extended stay and was offered a great room, good views with a separate little living area and balcony. The breakfast at the Coffee Shop Experience great as well. Spread is good including regional food. Thank you Yessica, Kaylane, Vivian, Daniela, Daniele and Michael. Excellent restaurants within walking distance from the hotel and safe to walk around.

Eu e minha família hospedamos para o Reveillon. Checkin dia 31/12/23 e fomos informados que o restaurante funcionaria até as 21:00 para pedidos. Íamos para uma festa. Descemos para o restaurante e fizemos o pedido as 19:00. O pedido saiu apenas as 23:00. Uma completa bagunça. O restaurante Santa Fé que atende a rede de hotéis dispensou vários funcionários deixando para tender todo o hotel que estava com ocupação máxima apenas 3 pessoas na cozinha (novatas) e 2 garçons. Os funcionários bem educados, estavam exaustos, choraram com grosseria e estresse de hospedes e ainda pediram desculpas. Caótico. O hotel e o restaurante sabiam do caos prévio, da lotação e ainda sim dispensaram funcionários. No dia seguinte apesar de dizerem que estava tudo regularizado, só tinha frango ou peixe. Não havia pessoas na noite do dia 31/12 para limpeza. Na recepção, Sr. Luis apoiou cada necessidade. Brilhante atendimento da Sra. Sandra e das cozinheiras, Sra. Maria, e do outro garçom Sr. Fernando. Seguraram o nervoso da situação e com bom humor souberam conduzir o caos. Na recepção do dia seguinte ficaram 2 pessoas nem tão acessíveis e nem tão educadas como na noite do caos.

Hotel with educated staff but not careful. - Cold and unpersonal reception. - Restaurant with few cardoptions. For example: the Macron was cold. - Time to answer a few requests very slow. Examples of disappointment in the hotel: some paintings of disappointed lifts; the 3 watches that mark hours from different cities in the world literally mark the right time, but the different minutes, with differences of 10 minutes. This is not detail or accessory, it is not a detail. - It is definitely not a world class hotel, nor a regional class. Maybe it is a neighborhood hotel! - Service is made of detail, not just education! There are many things to improve. As suggested, training the staff in the service and not only in the service. The service is to fulfill or to give a plan to fulfil a scale. The service is to go beyond, it is really to focus on SERVICE.