Hotels Near Serra do Curral in Nova Lima

As always this was was an excellent experience. The staff is what makes this hotel! It is situated in a great location with easy access to transportation and great restaurants within walking distance. Very secure with no issues. The rooms were very clean. Comfortable beds. Hot water and AC. Quiet sleep. The Santa Fe breakfast is the best I have had in a hotel. The staff at the restaurant was always welcoming and they will make anything you want. Overall, I would rank the experience as a 10!

MUITO BOM. COMIDA SABOROSA, CAMA CONFORTÁVEL E A COZINHA FUNCIONA 24 HORAS, ISSO AJUDA BASTANTE!!!! FUNCIONÁRIOS MUITO EDUCADOS E ATENCIOSOS. EQUIPE EXCELENTE! SÓ ACHEI REPETITIVO O CAFÉ DA MANHÃ, FIQUEI HOSPEDADO 6 DIAS E OS 6 DIAS FORAM OS MESMOS BOLOS E AS MESMAS COISAS, PORÉM SABOROSAS.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious. Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.

The hotel is located in the centre of Belo Horizonte and has very old accommodation. The reception service is a little misguided. The room we were was a spacious, good bed, old air conditioning and noisy. The bathroom was also with good room and a good shower, but the water was passed through the door and flooded the bathroom.

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.

Eu e minha família hospedamos para o Reveillon. Checkin dia 31/12/23 e fomos informados que o restaurante funcionaria até as 21:00 para pedidos. Íamos para uma festa. Descemos para o restaurante e fizemos o pedido as 19:00. O pedido saiu apenas as 23:00. Uma completa bagunça. O restaurante Santa Fé que atende a rede de hotéis dispensou vários funcionários deixando para tender todo o hotel que estava com ocupação máxima apenas 3 pessoas na cozinha (novatas) e 2 garçons. Os funcionários bem educados, estavam exaustos, choraram com grosseria e estresse de hospedes e ainda pediram desculpas. Caótico. O hotel e o restaurante sabiam do caos prévio, da lotação e ainda sim dispensaram funcionários. No dia seguinte apesar de dizerem que estava tudo regularizado, só tinha frango ou peixe. Não havia pessoas na noite do dia 31/12 para limpeza. Na recepção, Sr. Luis apoiou cada necessidade. Brilhante atendimento da Sra. Sandra e das cozinheiras, Sra. Maria, e do outro garçom Sr. Fernando. Seguraram o nervoso da situação e com bom humor souberam conduzir o caos. Na recepção do dia seguinte ficaram 2 pessoas nem tão acessíveis e nem tão educadas como na noite do caos.