Service was bad, we asked the staff to book the taxi from hotel to the train station and told them we bought the ticket to Vienna at 1:30pm, the staff said it takes about 10 mins from the hotel to the station so they advised to book the taxi at 1pm. We wait for the taxi at 12:45 but the taxi driver didn’t show up until 1:10pm. We were in a hurry and ask the staff to check but the staff didn’t care at all. Finally we missed the train.. we booked a private taxi but the taxi came with customers and we need to share the ride.
the young lady at the front desk were not helpful, we asked about the traffic to the train station due there was disruption for the ferry to station.. she didnt even want to respond our questions and follow-up for the booked taxi until we asked several times.
The room does not have an air-conditioning and the shower room does not have door, it’s wet everywhere in the toilet after shower.. the room equipments were antiques. Not recommend for staying.