Royal Hotel Odate

Royal Hotel Odate Reviews

Royal Hotel Odate

1 Chome-2-26 Nakamichi, Odate City, Akita Prefecture, 017-0045, JapanView Hotel Details
Royal Hotel Odate
Royal Hotel OdateRoyal Hotel OdateRoyal Hotel Odate
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Royal Hotel Odate Guest Reviews

4/5
Very Good
12 review
Verified reviews
Location4.0
Amenities4.0
Service3.9
Cleanliness3.9
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All reviews(12)
Positive reviews(9)
Reviews with photos/video(1)
Negative reviews(3)
Ally2023
Single Room, Smoking (B)
Stayed in Jun 2023
Couples
9 review
4.2/5
Very Good
Posted on Jul 1, 2023
We stayed two nights. It was a great experience. Room itself is good, bed is comfortable. Got onsen and free half portion of ramen and rice after 7:30pm, which is a bonus. Ramen is delicious. However, service for a part-time staff (a girl) was bad! This is the first time we experienced such bad service in Japan. First, her greeting was mean and rude, with no smile on her face and kind of ignoring the customer. Second, after we got the room key and get ready to take the elevator, we didn't know the way. She just kept ignoring us which a normal staff would show you the way to the elevator right after finished check-in. Lastly, after we entered into the room, we found out that the toilet seat was loosen. So we went down to the lobby to tell her about these. She was so unhelpful that she did not even want to come up to our room to see what happen, but just tild us to use the toilet in the lobby instead! At the end, luckily there was another senior full time staff just on duty, we told him about this, and he immediately went up to our room to see what happen. Will give this senior staff a 5 star. So other than that part-time staff (girl), all were pretty good.
Guest User
Single Room, Non Smoking (B)
Stayed in Sep 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Sep 11, 2024
Good😍
Guest User
Single Room, Non Smoking (A)
Stayed in Jun 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Sep 15, 2023
I arrived late at night. It's quite a distance from the station. You'll pass by the statue of the loyal dog Hachiko. It takes about ten minutes to walk. There is a bathhouse on the top floor and the room is clean. It's a great hotel. I will stay there next time.
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Guest User
Single Room
Stayed in May 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 13, 2023
It meets Japan's requirements for details. The town is very quiet. I look forward to the next trip~
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Guest User
Economy Twin Room
Stayed in Aug 2023
Travel with friends
10 review
4.0/5
Very Good
Posted on Aug 11, 2023
The house is clean and close to the subway station, but a bit remote
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もんちゃん
Standard Twin Room-Non-Smoking
Stayed in May 2022
Business travelers
17 review
2.7/5
Posted on May 25, 2022
It's not a hotel with the latest facilities, but it has a large public bath and the free ramen is great. Another plus is that parking is free. I think it has enough facilities for a business stay. I'm here on business, so I don't know the surrounding tourist spots, but it seems there is a facility related to Akita dogs.
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Guest User
Single Room, Non Smoking (B)
Stayed in Aug 2024
Travel with friends
32 review
5.0/5
Outstanding
Posted on Aug 5, 2024
小而精的房間!雖然沒有趕上夜間拉麪(9:30pm截止),但享受了温泉非常幸福!!男女分開,設施整潔,可以泡到24:00!!默浴,很安靜,大家都很有禮貌,互不打擾,很享受!!!入住後每人可以拿一瓶免費飲料~~
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KA WAI
Single A Room Non-Smoking
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 10, 2024
一間位於大館站及秋田犬之里附近的酒店,職員都很有禮貌,服務亦很貼心,夜間拉麵有點早但很好吃,份量適中。溫泉舒服,早餐味道唔錯和帶有當地特色,可惜未能與館內秋田犬見面。如果再有機會到大館也會考慮入住
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Guest User
Deluxe Single Room-Non-Smoking
Stayed in Jun 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jun 26, 2024
大館駅に近く、秋田犬の里の向かい側に位置し、交通便利です。夜鳴きラーメンや朝食込みの値段が手頃で、よかったと思います。
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Guest User
Stayed in Apr 2024
Solo travelers
1.0/5
Posted on Apr 16, 2024
There are 4 large baths, but the right one is broken, and when I used the others, hot water came out. I got a slight burn on my foot. I told other people that it's dangerous and it's better not to use it, but if there are 3 people, one person has to take a rest. I realized that I had forgotten my face wash in the morning, so I called the front desk, but they said they didn't keep it. I went to the bathtub and it was still there. I asked if they didn't check it at night, but they just locked it. In other words, they don't care if someone is dead inside or if you forget something important. And the bath thermometer is broken. The clock in the room is broken too. There's nothing good about it other than being close to the station. When I got back to the front desk, I asked them about it, but they hadn't told me anything about it being broken. I got a business card from the manager and asked them to call me, but they never called me. I was thinking of telling them I could sue them because I had a burn, but I don't recommend it at all. If a big earthquake were to happen, I would die without any guidance. There were only foreigners and part-time female employees.
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Guest User
Stayed in Jun 2022
Other
1.0/5
Posted on Jun 10, 2022
The worst front desk staff and the filthy room made for a terrible stay. There were countless dead bugs in the ceiling light cover, and there was so much dust and hairballs under the bed that it was disgusting to look at. It seems that it hasn't been cleaned in years. There were cigarette burns on the bedside table. It smelled of cigarettes even though it was a non-smoking room, and the elevator smelled of cigarettes too. The front desk staff had an attitude that was hard to believe they were in the hospitality business, and even amateurs could do a better job. There were some good points, such as the hot spring bath and free ramen service, but they didn't make up for the negative points. I will never use this hotel again.
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Response from Property: Thank you very much for using Royal Hotel Odate. We are sorry that you were not satisfied with anything about our hotel's facilities, cleaning, and even customer service due to our shortcomings. We take your feedback regarding our facilities, cleaning, and customer service very seriously, and all of our staff will review what we need to do to improve, and we will operate from scratch in the future. Once again, all of our staff would like to deeply apologize for making your stay an unpleasant one.