Hotels Near DXL Big + Tall in Omaha

I recently checked in to the Marriott hotel in Omaha, Nebraska. This hotel seems to be new and lavishly constructed and decorated. However, the staff is not well trained. I do not believe them to be graduates hotel management, as I was checking in. I waited approximately 20 minutes as I was goingto to the counter Person at the counter let someone who just started waiting ahead of me after I checked in. I went to my room. The Wi-Fi did not work. I have had to call the front desk at which point the person gave me wrong information although later did ,I would not recommend the Marriott hotel in Omaha Nebraska to anyone. It seems to be extremely sub par and The employees are not trained.

Awesome and clean place to stay. Staff is friendly. Breakfast and pool are great and guest laundry is also great.

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I realize that businesses are slowly reopening, but cleaning hotel rooms, and keeping up with maintenance should not be neglected. The bathroom was FULL of hair, everywhere. We wanted tub, because my wife prefers baths. We were never told that the only rooms with a tub are handicap-accessible rooms. The handicap bench makes using the tub pretty much impossible, as the bottom hinges of the bench protrude into the tub area. The tub, itself, is VERY slippery when wet. Probably not the best for a handicapped room. The drain plug did not keep water from draining (perhaps from more hair?) While showering, and with the drain open, the water still collected in the tub. The rest of the room was acceptable, but the appearance made it seem as though it was on the tail end of some repairs. Those should be 100% completed before using the room. The handle, and front of the bedside table was disgustingly sticky. There are absolutely no USB ports in the room. The TV, ”guide”, never, ever worked. There are several security issues around the hotel, mainly broken doors.

I traveled here with my 2 small children. I’m going to write my review based on what I wish I knew prior to booking this hotel for a family weekend. At check-in, I was told no information - nothing about breakfast, pool, fitness room, nothing. I’m a diamond member and normally receive some water at check-in but the gal checking me in literally gave me my room keys and that was it. Breakfast is a joke. $8 for a continental breakfast for kids 10 and under. If you have children, you know they barely eat, so $8 for a bowl of cereal. Do yourself a favor and stay somewhere else, literally anyone else and get a continental breakfast for free. Even the buffet for adults is $15, but included eggs, nasty potatoes and meat. Again, other hotels offer this for free. The rooms where nice and clean. The people above us were very loud, not really the hotels fault but I’ve been other hotels were sound proofing is better. There is no hot tub so when you take your kids swimming, you’ll be forced to go in the actual pool. And it’s pretty small at that. When returning to Omaha, I will stay elsewhere.

Hotel location, facilities are good, breakfast is also available, there are many restaurants nearby, it should have been a good experience, but very depressed is the hotel booked in Ctrip in advance, but also paid the full amount, but because of Ctrip, the hotel I re-debited my credit card for two days (290💲). After unintentionally discovering and communicating with Ctrip twice, I said that I had communicated with the hotel and I would not charge any more. As a result, the hotel had to deduct the fee when checking out. After spending more than an hour of repeated communication, it was found that Ctrip’s problem was not communicated with the hotel. I paid almost 320&#128178 on the Internet; Ctrip paid only 200&# to the hotel. 128178;, so the hotel has to charge. Finally, I made a lot of calls before I contacted Ctrip, saying that I would pay for it first (70💲) and then return it to me! It’s an unforgettable experience. I hope that Ctrip will not happen again in the future. And I don't know when the hotel will return the credit card from the credit card deduction!

We stayed at this double tree prior to a concert at the CHI event center. It's about a 10 minute uber ride to the center. The hotel appeared new. There isnt much in the way of dining or bars in the area. The restaurant/bar in the hotel doesnt open until 5 and doesnt offer room service. The food was good on a semi limited menu. The server was unable to split our bill for 7 people and 2 children. The room was nice and clean. The bed was comfortable and the room got cool enough, which anymore doesnt happen. The housekeeper came in about 8 in the morning while we were sleeping. She didnt knock loud enough to wake anyone we were woken by the door opening. Given all of that we would stay here again. It was nice and clean

A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.