I felt extremely unsafe throughout the experience. I arrived to the motel and I noticed the area around it had many people drinking, passed out in cars, and smoking. I have four kids and felt uncomfortable staying there. I arrived at my room with my door open as it had just been cleaned. The walls were dirty, had holes in them, and the fire alarm was missing. Along with that the door would not close or lock. In order for it to close we had to pull up and push hard. When it closed the lock didn’t work. I felt unsafe staying in there without the lock. We tried talking to the staff (only one person was there) about it and they said that as long as the door closed it was safe. We asked for our money back but he said that his manager was out of town and he couldn’t do anything about the situation. He then proceeded to say his manager would be back at night and that we could leave. They would “try their best” in order to get our money back but all that we could do was leave without a guarantee that we would get our money back. Overall the experience was terrible and unsafe.