Hotels Near The Church of Jesus Christ of Latter-day Saints in Orem

Absolute loved our stay at this place. We got a double room knowing that after a 12 Hour drive, we would be very tired and needed our own personal space away from the kids. It was a beautiful room with a mini apartment/living area in the middle and separate bedroom rooms on each side. The Staff were incredibly friendly, especially during breakfast with they visited with us and talked to us. The breakfast was delightful, but your standard fair, but a great way to get started in the morning. We will definitely stay here again And wish we could’ve stayed longer.

The hotel is located in a quiet community, 4 minutes to Wal-Mart, not far from the door has a good pizza shop. American breakfast ~ the pool is not big, my family said that it is a super large bathtub, the daughter is about 5 steps diagonally.

I have stayed at this Springhill Suites multiple times over the last four years. Pre COVID the rooms were cleaned daily, hot breakfast (decent assortment), WiFi, etc. I stayed twice during covid, but I knew they were not cleaning rooms or serving breakfast. Now I feel like the owner is taking too many cost cutting measures to the detriment of the traveler. A lot of hotels have gone back to cleaning rooms and serving hot breakfast. The rooms are not cleaned unless requested. Breakfast is some boxed cereal, pre-packaged quiche or some sort of bagel with what looks like an egg and a piece of cheese and yogurt. If you run out of anything in your room you either have to call and request it or walk down to the front desk. I quit making coffee in the room, instead I walked down and got some out from the breakfast area. Need new towels, you have to go and get them. These all seem menial. but you start to notice these type of items and realize what you are paying stayed the same but the ”extras” are not there. The ice maker on the second floor was not working. The door to the pool wasn't working. Even the TV remotes are horrible, you literally have to press the buttons 3-4 times to change the channel or volume. I didn't even bother signing into Netflix the remote is trash. I have no idea what has happened to the WiFi, maybe it was our room, but the WiFi is terrible. It would cut in and out all of the time and the speed is terrible. Next time I am in Provo I will find a different hotel.

The hotel staff here are amazing and make the stay so welcome and makes me feel like I’m at home. I stay here often and never even shop around, when I’m in Provo is is at the Hyatt Place.

This hotel is amazing! However, one particular employee, Robin Sterling Estrada, goes out of her way to make it feel like home away from home! She keeps the food area clean and well presented! In all of our travels, we have never had a better breakfast buffet with such an interesting variety of items. Robin takes pride in what she does and what she does is done with the warmest smile! She greets everyone and engages with everyone as if she is part of the family. I don't believe that anyone is a stranger to her. I took my daughter to Provo to attend a program and after I flew home, Robin was kind enough to check in on her and make her feel loved! We only knew each other for a few hours when she kindly offered to do this1 Robin is definitely an asset to the Marriot organization but more importantly to the guests!

We had so many conflicting experiences with this hotel... We stayed here about 6 years ago and it was great. This time, mostly disappointing. We stayed here for a week - this time not for a wedding, but for a funeral. Check-in was fine and the room seemed good... until we raised the toilet lid and discovered that it had not been cleaned and in fact, was coated with what looked like the previous guest's diarrhea. We were exhausted from our drive, so didn't ask for it to be cleaned until the following morning (I know... gross). When I went to ask the front desk to have housekeeping clean it, the front desk person said ”I don't clean toilets”... as if I was asking HER to go up and clean the toilet. I responded ”ummm you look like a front desk person... maybe ask housekeeping to clean it??” Also that morning, our room started to smell like diesel exhaust. The source was some dude outside (we were on the 2nd floor) our window, letting his huge, backed in truck idle for at least 30 minutes, while the exhaust was pointed at the building. We were leaving at that point and hoped that the room would air out by the time we returned (which it did). While the guy's truck was idling, I noticed the hotel manager standing there for about 15 minutes, chatting with the guy (this fact will come up later). When we returned that evening the toilet had been scrubbed thoroughly, thank goodness. Next morning, once again, the room filled up with diesel exhaust from the truck parked below our window. My husband decided to go talk to the front desk about it. He talked to the manager, who basically treated him like he was delusional... that there is no truck idling below our window. When we left, I pointed out the manager and asked my husband if that was the person he had talked to about the truck, to which my husband replied ”yes”. I then told him ”that guy was talking (standing next the the truck while it idled) to the truck owner yesterday for at least 15 minutes... he knows that the truck was sitting there, pouring exhaust towards the building”. So basically, the manager lied to my husband. The hotel wasn't automatically sending housekeeping in to clean stay-over rooms, citing Covid as their reason. (you could get your room cleaned if you asked). I understand this, but if you're going to cite Covid to not do something that you normally do, maybe ask your staff to wear masks? During the entire week we were there, we saw only one staff member wearing a mask. Now for the good stuff: the breakfast staff was great. Very friendly and diligent to keep the area clean and stocked. The lobby was kept clean (even with some snow being tracked in) and tidy at all times. The hotel is very conveniently located by the I-15 and yes, the state liquor store. I had misplaced a necklace and thought that maybe I had left it in the room. When my husband called to ask if someone could go look for it, the front desk person was very helpful and kind, going up to the room

A very convenient hotel for the Provo area, basic but has everything you need. $50 deposit on arrival that might catch some people out