Marriott's Grande Vista

Great place for a get away with the kids!

We have stayed at this resort before and really enjoyed it, but I am extremely disappointed with our most recent experience. Upon check in, we were told that the building they were putting us in is under construction and we would not be able to use our balcony, but that we would be able to contact the front desk the next morning and they would move us to a different room. I contacted the desk and they said they could not move us because the hotel is “coming close to being fully booked out.” We explained that we are on vacation from our kids and stressful jobs and fully intended to sleep in, take naps during the day, and use our balcony, so we were flexible and would take any room that is out of the construction zone, even if it isn’t the same as our current room. They still did not move us, so we essentially could not enjoy our room from 9 am until 6 pm for our entire stay. One day the entire resort lost power and internet for almost an entire day, which resulted in the on-site restaurants closing for the day. I was already disappointed in Marriott for not proactively offering some type of compensation for all the inconvenience, and for selling us a room that was not actually available, but I was even more disappointed when I asked for some compensation and they refused. I am very disappointed to see just how much Marriott values the dollar over their guests’ satisfaction.

Everything was just perfect!

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