Guest User
February 22, 2024
Good points :
- very well located: about fifteen minutes walk from parks and outlets and places to eat all around
- punctual shuttle to the parks
- spacious room and comfortable beds
- blackout curtains
Negative points :
- charge a deposit of $250 without warning instead of just taking a credit card imprint
- two debits attempted on my account "by mistake" of $247 and $447, rejected by my bank which suspected fraud (fortunately!), result blocked account because of their "error": no apology or commercial gesture, just a “I don’t understand, it’s a mistake”, unacceptable
- not the service of a 4 star: in the bathroom no cotton swabs, makeup remover, razor, etc... nothing. The conditioner dispenser is empty when we arrive so not checked after each check-out
- no welcome bottle of water or even the famous cookies praised
In the end very disappointed by this lack of consideration in the face of their error with very serious consequences and by the level of service, more like a 3 star.
Original TextTranslation provided by Google