Residence Inn Orlando Downtown

Front desk was extremely helpful and friendly. The amenities in this hotel are next too none. Highly recommend this location.

Staff goes above and beyond to make guest feel at home! Love this place!!

Numerous fixtures in the room needed fixing or replacing (handles, toilet paper holders etc.) Dining chairs were too low for table. Couch sagged.

Good location and facilities. I would have liked the pool to be more heated but the pool area is really nice. We didn't get our room fixed because of the length of the stray but I would have preferred it to be fixed daily.

Stayed here for EDC Orlando! Never been to EDC Orlando nor been to Orlando. To be honest, I did not feel safe with all that has been written into law by the Gov. Ron DeSantis which is being a retired naval officer that should never been the case. Regardless, I champion and went to my first EDC with my friends who are very knowledgeable in HOUSE MUSIC. Which I in my youth did not truly get to explore. The hotel was great and allowed my a friend who arrived a day early check into my hotel. I was delayed due to sharp pain triggering from a hit and run while riding my bike to my workout. This caused me to miss my first flight which my champion airline DELTA as usual got me to my destination. Anyway, the front desk was gracious and polite. Allowed my friend who flight was a day early check into my room without me being present. Also a disabled Naval Officer. I got the the hotel, checked in some laundry to the sleepy night audit, and went upstairs to rest. Another friend got in so the hotel let him up so they could rest till they could check into the Hilton around the corner. Hotel had been very kind. After resting we grabbed lunch and the guys went off to check-in their hotel. I took meds to deal with my pain which tamed from my rest and lunch. Called about the items I had laundered. Front Desk sent them up as I went to the first day of the festival. Got back and noticed some pieces were missing. The sleepy night audit could not locate anything. Called in the AM, the items were eventually found but stains everywhere. After a lot of back and forth nothing was done. Ruined a pair of $200 Hugo Boss Jeans, Savage Fenty Hoodie and pants, designer shirt plus more. Also, numerous times asked my room to be serviced. It never got cleaned and I was there for 4 days. It was uncomfortable nice I felt during my stay after mentioning the damaged items. The cleaners have done nothing and called them 5 or 6 times. DO NOT USE THEIR CLEANING SERVICE! IT IS THE WORST I HAVE EVER USED EVER! I said on the Marriott experience I'd stay here again. I am in the air about that discussion.

It’s a great property and the room was excellent

I nice hotel in downtown Orlando. The rooms are very nice and comfortable. The only slight drawback would be outside street noise can be heard

We arrived very late. Check in was simple and friendly. Everything was as desired. Minor issue with toilet paper roll holder needing maintenance, but not a real issue.

Was a short but lovely stay, staff was sooooo kind and accommodating and the rooms where large and comfortable, I will absolutely be staying again and can not rave enough about the comfort and amenities. Coffee all day, delicious breakfast, comfy beds, extra pillows.