Apartment Hotel11 Kuromon

Location: This apartment complex is located close to Kuromon Ichiba Market, within a 5 minutes walk. The closest railway line is at Namba City and the closest Metro station is at Nippombashi station. By walking, both locations may take around 7-10 minutes to reach from the hotel. Dotonbori is a short walk or metro ride away from both locations. Based on experience, if you need to travel to/shin osaka with luggage, please plan to avoid the morning hour rush as the metro will be your fastest route there (if not by car or taxi) Amenities: Please note there is no bottled water provided, but there is a convenience store nearby to purchase bottled water. If staying for multiple days, trash is to be cleared by yourself, you can dispose of the trash bag in the ground floor trash collection area. Housekeeping is not provided but can be requested at extra charge (3400¥). Trash bags, extra towels, and other amenities are available for free in the lobby cabinet, restocked daily at 4pm. The room comes with a washing machine and clothes can be dried in the bathroom. Instructions to operate all amenities in the room can be found in the email sent from the hotel admin. Wifi is also provided but may be a little slow. The television can connect to Netflix/youtube. Beds were great and comfortable. Curtains were not full black out curtains but good enough for sleeping. Checking in: E-mail is sent from the hotel admin to inform you of the key collection method. In the e-mail, a link is sent for pre check in and check in. You can chat with the hotel admin through that link for queries. They were very responsive and fast. Just one thing to note, the room key is placed at the key box outside your room (not in the letterboxes on the ground floor). There is also only 1 room key per room. Luggage can be placed in the lobby if your room is not ready for check in. However, do note that the lobby is not staffed and not to place valuables in the luggage. We managed to get our rooms at 1pm+ when check in was 4pm (Thanks to the fast work from the house-keeping staff😍) There is also only 1 elevator so you may need to wait as it is servicing all 12 floors of the apartment. Multiple trips may be needed if you have many people/luggage. Checkout: Drop the room key in the key collection area.

Overall the room is very clean and tidy. Customer services are nice including instant feedback via line contact.