DoubleTree by Hilton Osaka Castle

I decided to book this hotel because I was attracted by its view of Osaka Castle. I didn't know when I made the reservation that this was a new hotel that would only open on 1/5/2024. I booked a one-night stay on 18/5. Since it was my girlfriend's anniversary, I contacted the hotel's reservation team through the hotel's contact information on trip.com and asked them to prepare a bouquet of flowers to surprise my girlfriend. The hotel arranged this request at the time I wanted and was very professional. In terms of transportation, although the hotel is close to Tenmanqiao Station, it takes more than 10 minutes to walk to get there. This is relatively inconvenient. It is recommended to take a taxi with your luggage, which will be more comfortable and convenient. In terms of overall service attitude, the staff are very friendly and will proactively say hello and ask if they need help. The staff at check-in is very friendly. Although his English is not very good, he will carefully explain the facilities and usage hours. Thank you for his service. However, the female staff at check-out was relatively indifferent, which made the whole trip feel a bit bad at the end. It may be a new hotel relationship, I hope the hotel will make better progress.